Reception Manager

TN United Kingdom; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a beloved restaurant brand as a Reception Manager in a dynamic team! This role offers a chance to create memorable first impressions, manage bookings, and lead the reception team. With a vibrant atmosphere and a commitment to exceptional service, you'll thrive in this supportive environment. Enjoy competitive pay, extra holiday allowances, and fantastic staff discounts. If you have a passion for hospitality and a flair for service, this is the perfect opportunity to advance your career in a renowned dining destination.

Benefits

Competitive Industry Pay

Extra Holiday Allowance

50% Staff Discount

Career Development and Training

Birthday Day Off

Access to Retail Discounts

Qualifications

• 2+ years of experience in a reception or management role.
• Excellent English language skills and a friendly demeanor.

Responsibilities

• Ensure guests receive a positive first impression and are seated promptly.
• Manage bookings and train the reception team effectively.

Skills

Customer Service

Team Management

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Certification

Job description

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Client:

The Ivy Collection

Location:

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

389b5c0fd060

Job Views:

13

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

The Ivy Belfast provides a lively all-day dining experience in the heart of the city. It combines modern sophistication with a warm and welcoming atmosphere, open seven days a week. With views of the iconic City Hall, rich textures, and colourful artwork, our brasserie is a true destination for exquisite food and drink.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc).
• Additionally, all managers receive an element of variable tronc.
• Extra holiday allowance for length of service, up to 3 extra days after 3 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
• Efficiently manage the bookings, to allocate tables equally over all sections of the restaurant and to stagger times of bookings.
• Manage, train and lead the reception team.
• Provide up-to-date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner.

About you:

• You have 2+ years of experience in this position.
• Solution-driven individual able to work under the pressure of peak service.
• You love to wow guests with exceptional service.
• You have excellent English language skills.
• You are friendly and professional with plenty of charisma and flair.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.