Reception Manager

Cycas Hospitality; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality management company in London is seeking a Reception Manager to support the Front Office Manager by leading the front office team. The ideal candidate will have strong leadership experience in upscale hotels, a passion for guest satisfaction, and the ability to improve team performance. This role offers competitive benefits and opportunities for personal and professional growth.

Benefits

Exclusive discounts at Hyatt & Cycas Hotels

Free medical plans

Complimentary team meals

Ongoing training and development programs

Qualifications

• Strong, hands-on front office leadership experience in hotels.
• Experience with Hyatt systems is preferred.
• Proven ability to lead and set clear expectations.
• Track record of achieving departmental KPIs.
• Passion for delivering heartfelt hospitality.

Responsibilities

• Create a welcoming arrival experience for guests.
• Inspire and develop the front office team.
• Ensure seamless front desk operations.
• Handle guest feedback with empathy.
• Collaborate with departments to enhance guest satisfaction.
• Serve as Manager on Duty as needed.

Skills

Front office leadership

Team management

Communication

Emotional intelligence

Guest satisfaction improvement

Job description

Social network you want to login/join with:

Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus.

Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.

Workplace Benefits – Complimentary team meals, uniform

Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.

Your Role

As Reception Manager, you will support the Front Office Manager in leading a talented front office team, championing Hyatt’s purpose by:

• Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
• Along with the Front Office Manager, inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
• Ensuring seamless front desk operations while identifying opportunities to personalize service and create memorable moments
• Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
• Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
• Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey
• Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction
• Deputising for the Front Office Manager when necessary

What We’re Looking For

• Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
• Experience with Hyatt systems, standards, or values preferred
• Proven ability to lead teams, delegate effectively, and set clear expectations
• A strong operator with a proven track record of achieving departmental KPIs
• Excellent communicator with high emotional intelligence
• Track record of improving guest satisfaction through innovation and team engagement
• A passion for delivering heartfelt hospitality and mentoring others
• Ability to remain calm and solution-focused in dynamic situations
• Flexibility to work shifts, weekends, and holidays as needed

Why Hyatt

You’ll be part of a global hospitality leader known for its culture of care and commitment to colleague well-being. At Hyatt, we don’t just offer a job — we offer a journey. You'll have opportunities to learn, grow, and thrive in an environment where your individuality is celebrated.

Why Join Us:

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.Our core purpose is todevelop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***