Reception Manager

Compass Group PLC; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Personal Development

Life Assurance

Pension

Holiday Allowance

Healthcare App

Eye Care

Wellbeing Strategy

Family Friendly

Social Events

Holiday Purchase

Volunteering Days

Professional Subscriptions

Recognition Schemes

Long Service Awards

Discount Vouchers

Job summary

Vacherin is seeking a Reception Manager to lead a five-star guest experience across a large corporate site in London. You will manage a team of 14, including receptionists and an events coordinator, ensuring excellent service across six reception areas.

Reporting to the Head of Customer Experience, you will drive people-management, recruitment, and workforce planning, while monitoring performance and delivering monthly reports.

Qualifications

• Proven leadership experience within a corporate reception or workplace experience environment.
• Experience managing and developing customer-facing teams in a large-scale operation.
• Strong understanding of reception services, visitor management, and client-facing operations.

Responsibilities

• Lead day-to-day delivery of five-star reception and guest experience across a large corporate site.
• Oversee six reception areas and a team of 14, ensuring consistent service and standards.
• Build strong client relationships and manage feedback and complaints professionally.

Skills

Leadership experience

Customer-facing teams

Reception services

Stakeholder management

Job description

Responsibilities

• Lead the day-to-day delivery of a five-star reception and guest experience across a large, high-profile corporate site.
• Manage, motivate and develop a team of 14, including receptionists, an events coordinator and a deputy manager.
• Oversee six reception areas across multiple floors, ensuring a consistent and professional service throughout the building.
• Manage a varied operation covering meet-and-greet services, visitor access passes, meeting room bookings, switchboard calls and executive reception services.
• Oversee the executive reception and fine-dining experience, maintaining exceptional standards of presentation and attention to detail.
• Lead from the front, providing visible support and direction during busy periods and responding quickly to operational challenges.
• Take ownership of all people-management matters, including performance, absence, lateness, investigations, disciplinary processes, training and development.
• Support recruitment, onboarding and workforce planning to ensure each reception area is appropriately staffed.
• Monitor service performance and prepare detailed monthly reports covering visitor numbers, meetings, switchboard activity, team updates and events.
• Coordinate pop-up activities and corporate events across the site, ensuring teams are fully briefed and each event runs smoothly.
• Build strong relationships with the client and internal teams, handling feedback and complaints professionally and finding effective solutions.
• Ensure the team follows all relevant procedures, including access control, room-booking systems and client service standards.
• Create a positive, engaged and high-performing team culture focused on excellent service, professionalism and staff retention.
• Report to the Head of Customer Experience and support the wider customer experience strategy.

Requirements

• Proven leadership experience within a corporate reception, guest services or workplace experience environment.
• Experience managing and developing customer-facing teams, ideally within a large-scale operation.
• Strong understanding of reception services, visitor management, meeting room bookings and client-facing operations.
• Confident handling recruitment, training, performance management and employee relations matters.
• Excellent communication and stakeholder management skills, with a strong focus on service excellence.
• Experienced in reporting, analysing service performance and managing multiple priorities.
• Professional, organised and highly presentable, with the confidence to lead from the front.
• Experience within a corporate reception environment is highly desirable.
• Flexible to support occasional early mornings, evenings and client events when required.

About Vacherin

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Reception Manager to join our team in London., As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

Benefits

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers