Hospitality Operations Manager

Vacherin; City Of London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Personal Development and Training opportunities

Private medical eligibility

Eye care

Access to Employee Assistance Programme

Family friendly support

Regular social events

Professional subscriptions

Recognition schemes

Long service awards

High street discount vouchers

Job summary

A leading catering company in London seeks a Hospitality Operations Manager to oversee operations in Canary Wharf. Responsibilities include managing catering services, ensuring compliance with regulations, engaging with customers, and training a motivated team. This full-time role offers a chance to be part of a supportive environment with numerous benefits including professional development opportunities.

Qualifications

• Experience in hospitality operations management.
• Proven ability to manage budgets and financial performance.
• Strong leadership and team development skills.

Responsibilities

• Organise and control hospitality catering operations.
• Ensure compliance with health & safety and hygiene regulations.
• Engage customers and adapt services to meet their needs.
• Train and manage a motivated team.

Skills

Team management

Customer engagement

Financial performance reporting

Knowledge of health & safety regulations

Job description

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This range is provided by Vacherin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food, drink and service, want to be part of an award-winning hospitality team—and still make it home for dinner? We are looking for a Hospitality Operations Manager to work with us at a B&I site in Canary Wharf.

Location: E14 5EY

Working Pattern: 40 hours per week, Monday- Friday

Purpose:

• To organise and control all aspects of the hospitality catering operation in line with the strategic plan for growth and profitability of the business
• To manage and control all aspects of the business within budgetary guidelines and to comply with the client, company and statutory regulations
• To be proactive in the engagement of customers and adapting the offer to suit their needs providing an opportunity to maximise revenue
• To develop and train a highly motivated team who put our customers first and deliver the contractual requirements
• To forecast your business areas highlighting risks on profit targets to your manager and to share success to other business groups to maximise the group profitability

Key Responsibilities

• To ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times.
• To ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations
• To ensure your team wears the correct standard of dress or uniform at all times
• To promote the Health and Wellbeing of your staff
• To ensure that all company and client contracts are acted upon in the manner which best serves the company interests
• To prepare information on financial and operational performance and activity relating to hospitality department when and where requested
• To maintain a happy and helpful manner and attitude throughout your working hours
• To ensure only recognised company procedures as outlined in the company manuals are in place at the unit
• To actively seek new business and to support the continued improvement of the overall service delivery within the account
• To ensure the production of food to the highest quality and service standards using current trends in cooking techniques and new commodities and to develop and progress the business in line with high street trends
• To plan, and coordinate your direct reports to ensure that the service delivery is of the highest standard each day

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality and Caterers

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