Reception Manager

Clermont Hotel Group; Greater London; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Pension & healthcare

Wage Stream access

Discounts & perks

Refer a Friend £1000

Interest-free season-ticket loans

24/7 Employee Assistance Line

Job summary

The Thistle Trafalgar Square, part of Clermont Hotel Group, is seeking a Reception Manager in London. You will lead guest service operations, ensure smooth check-in/check-out, and drive sales at the desk while mentoring and developing your team to reach their full potential.

You’ll bring inspirational leadership, strong communication, and a passion for hospitality, with knowledge of Opera seen as a plus. Competitive salary and benefits are offered in a central London location.

Qualifications

• Leadership that motivates the team to deliver exceptional service.
• Keen eye for detail to uphold high standards at all times.
• Deep passion for hospitality and guest satisfaction.
• Excellent communication with guests and team members.
• Analytical skills for problem solving and sales strategy.
• Knowledge of Opera is beneficial but not essential.

Responsibilities

• Lead by example to deliver guest service excellence and smooth check-in/check-out.
• Resolve guest queries and reflect commitment to hospitality.
• Enhance team performance through recruiting, training and development.
• Drive sales at the desk and empower the team to do the same.

Skills

Leadership

Attention to detail

Passion for hospitality

Communication skills

Analytical skills

Opera knowledge

Tools

Opera

Job description

Thistle Trafalgar Square

Contract: Full Time

Payment: Salaried

Salary: £31,775 per annum

The Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End. All 108 bedrooms at this four-star hotel have been recently refurbished and offer a great standard of comfort and style. In addition, the Royal Trafalgar has a ground floor restaurant which also benefits from a terrace so you can experience al fresco dining in the centre of London.

What You’ll Be Doing

As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.

What You’ll Bring

• Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
• A keen eye for detail to ensure the highest standards at all times
• A deep passion for hospitality and guest satisfaction
• Excellent communication skills, with the ability to connect naturally with guests and team members
• Analytical skills for problem-solving and sales strategy
• Knowledge of Opera is beneficial but not essential

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing

We have a collection of benefits to help you manage and grow your personal finances. Some Of The Great Things You Can Take Advantage Of Include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.