Reception Manager

Bespoke Hotels; Exmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bespoke Hotels is seeking a passionate Reception Manager to provide outstanding customer service and lead front desk operations. The position requires at least 2 years of relevant experience and knowledge of Guestline, contributing to a thriving hospitality environment.

Benefits

Discounted hotel stays for you, family, and friends.

Ample scope for personal development.

Qualifications

• At least 2 years’ experience in a similar position.
• Guestline knowledge is essential.
• Passionate about hospitality and reliable.

Responsibilities

• Ensure high levels of customer service for guests.
• Maintain front desk presentability and staffing.
• Maximize room revenue in line with company standards.

Skills

Customer Service

Cost Control

Product Knowledge

Legislation Compliance

Collaboration

Job description

We currently have an exciting opportunity to join our team as a Reception Manager.

Benefits… What’s in it for you?

Our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will take.

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, offering long-term careers, supporting the community, and assisting with environmental matters.

We ensure meaningful relationships with colleagues, guests, and third-party suppliers, celebrating diversity and inclusion within our teams, and promoting collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development, and discounted hotel stays for you, your family, and friends.

Requirements

As a Reception Manager, you will be expected to:

• Ensure the highest levels of customer service are delivered to our guests.
• Understand the impact of effective cost control while undertaking your role.
• Maintain good product and local knowledge for guests when requested.
• Ensure cooperation and compliance with all relevant legislation.
• Undertake learning and development to fulfill your job role.

The ideal candidate will have at least 2 years’ experience in a similar position and will be able to deliver excellent service to our guests.

Guestline knowledge is essential!

We are looking for someone passionate about hospitality, reliable, and eager to learn as part of our growing team.

Duties will include:

• Providing efficient and friendly service when dealing with all guest requirements at the front desk and handling telephone inquiries effectively.
• Ensuring all staff are familiar with booking procedures to maximize sales and revenue.
• Collaborating with all hotel departments to ensure accurate reports and information are provided upon request.
• Keeping the front desk presentable and staffed at all times.
• Demonstrating knowledge of hotel services and local area facilities.
• Maximizing room revenue in line with company standards.

About Bespoke Hotels

Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, employ 8,000 staff, and hold assets valued at £815 million.

We are the UK’s largest independent hotel group, owning various hotels and partnering with an expanding portfolio. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city-centre hotels.

We pride ourselves on a diverse roster and a unique, individualized management style, with over 90 management agreements across the UK, along with management consultancy services and hotels offering sales and marketing support.