Reception Manager

The Imperial Exmouth Hotel; Exmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Imperial Exmouth Hotel is seeking a dedicated Reception Manager to ensure exceptional customer service and efficient front desk operations. The ideal candidate will have substantial hospitality experience and a commitment to fostering a welcoming environment. As part of a dynamic team, you will play a key role in enhancing guest experiences and driving hotel success.

Benefits

Competitive Salary

Incentives

Ample Scope for Personal Development

Discounted Hotel Stays

Qualifications

• At least 2 years' experience in similar role.
• Ability to deliver excellent service.
• Passionate about hospitality, reliable, and willing to learn.

Responsibilities

• Ensure highest levels of customer service are delivered.
• Maintain product and local knowledge for guests.
• Maximize room revenues in line with company standards.

Skills

Customer Service

Cost Control

Knowledge of Hotel Services

Team Collaboration

Tools

Guestline

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We currently have an exciting opportunity to join our team as a Reception Manager.

Benefits: What's in it for you?

Our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community, and assisting in environmental matters.

We ensure meaningful relationships with colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, and encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development, and discounted hotel stays for you, your family, and friends.

Requirements:

As a Reception Manager, you will be expected to:

• Ensure that the highest levels of customer service are delivered to our guests.
• Understand the impact of effective cost control while undertaking the role.
• Maintain a good level of product and local knowledge for guests when requested.
• Ensure cooperation and compliance with all legislation relevant to your role in the business.
• Undertake Learning and Development to enable you to fulfill your job role.

The ideal candidate will have at least 2 years' experience in a similar position and will have the ability to deliver excellent service to our guests.

Guestline knowledge is essential!!!

We are looking for someone who is passionate about hospitality, reliable, and willing to learn as part of this growing team.

Duties will include:

1. Ensuring efficient and friendly service when dealing with all guest requirements at the front desk and handling telephone inquiries effectively.
2. Ensuring all staff are fully aware of booking procedures to maximize sales and revenue in the hotel.
3. Cooperating with all departments to ensure correct reports and information are provided on request.
4. Keeping the front desk presentable and staffed at all times.
5. Demonstrating knowledge of all hotel services and facilities and the local area.
6. Maximizing room revenues in line with company standards.

About Bespoke Hotels:

Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, with 8,000 employees and assets worth £815 million.

We are the UK's largest independent hotel group, owning properties ranging from golfing hotels to award-winning spa resorts and chic city-centre hotels.

We pride ourselves on a diverse portfolio and a unique management style, with over 90 management agreements across the UK, along with management consultancy services and sales & marketing support for numerous hotels.