Reception Manager

N.E. Recruitment; Eastbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in Eastbourne seeks a Reception Manager to join their friendly front of house team. This full-time position requires exceptional customer service skills and experience in hotel operations. The successful candidate will oversee the Reception and Night teams, ensuring a warm and efficient service for all guests. Flexibility and leadership abilities are essential for this role.

Benefits

Live-in accommodation available

Qualifications

• Background in hotel front office operations.
• Experience in training and developing a team.
• Ability to handle guest issues confidently.

Responsibilities

• Manage day-to-day operations of the Reception and Night teams.
• Deliver exceptional guest service.
• Create lasting impressions on guests.

Skills

Communication

Problem Solving

Attention to Detail

Motivation

Tools

Opera PMS

Job description

Reception Manager, required to join a friendly front of house team, to work for our client, a hotel, located in the Eastbourne area. This role is offered a 40–hour week, you will be working over 5 days out of 7 days to include week–ends and bank holidays on a rota.

Live in is available if required.

The role of Reception Manager:

• This is a full time role, working five days over seven, including weekends, bank holidays and evenings, so flexibility is required.
• Reporting to the Front of House Manager, the Reception Manager is responsible for the day to day running of the Reception and Night teams.
• The role will require you to deliver exceptional service and create lasting impressions.
• As the main point of contact for all guests you will need to be warm and motivated with an desire to exceed their expectations.
• This fantastic opportunity would be perfect for an experienced Reception Supervisor or an Assistant Receptionist Manager seeking to progress their career.

Requirements for the role of Reception Manager:

• A background working in hotel front office operations.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

Salary for the role of Reception Manager, is given as competitive. A share of the service charge is paid on top of this basic salary. 40–hour week. Live in is available if required, and this would be deducted from your salary.

Please send an up to date copy of your Curriculum Vitae.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancy

We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.

Candidates must be eligible to live and work in the UK