Reception Manager

JKS Restaurants; Cardiff; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 50% dining discount

Retail & Takeaway Discounts

Code App Membership

Perkbox access to discounts and well‑b

Discounted Gym Membership

Charity donations involvement

Employee Assistance Program

Access to Financial Advice

Wedding Gift & New-born Care Package

Season Ticket Loan

L&D Calendar access

Personalised learning & development

Descripción de la vacante

Brigadiers, part of JKS Restaurants, is seeking an experienced Reception Manager to ensure a welcoming first impression and an exceptional guest experience from start to finish. The role involves leading front-of-house reception, managing reservations and guest queries in a fast-paced, award-winning environment.

Join Brigadiers and the JKS Restaurants group, known for acclaimed venues and career development, where your hospitality skills and customer focus will help drive guest satisfaction and

Formación

• Prior experience as a Reception Manager or Head Receptionist in a fast paced, quality restaurant.
• Welcoming and interacting with guests in a professional and friendly manner.
• Effectively managing reservations and walk-ins to maximise covers during service.
• Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Responsabilidades

• Ensure a welcoming and engaging first impression for guests.
• Oversee front-of-house reception and guest journey from start to finish.
• Manage reservations and walk-ins to maximise covers during service.
• Answer guest queries via face-to-face, phone and email in a courteous and professional manner.

Conocimientos

Reception management

Guest interaction

Reservations management

Customer communication

Descripción del empleo

We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish.

Experience - Previous experience in a quality restaurant, If you have experience in the following, then we want to hear from you:

• Prior experience as a Reception Manager or Head Receptionist in a fast paced, quality restaurant;
• Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;
• Effectively managing reservations and walk-ins to maximise covers during service;
• Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Brigadiers are seeking a Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Reception Manager looking for a new role in an award winning, critically acclaimed group.

The Restaurant

Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves., JKS Restaurants was founded by siblings Jyotin, Karam and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition since its inception, including 6 Michelin stars, 4 Michelin Bib Gourmands and one restaurant ranked in the World's 100 Best restaurants. The JKS portfolio currently includes Michelin Starred restaurants Trishna, Gymkhana, Kitchen Table, Sabor and Lyle's; as well as cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi. Pubs include The Cadogan Arms and The George. JKS Restaurants offers a unique chance to either pursue a career in fine dining or develop within casual trend focused cuisine, with opportunities across all disciplines for those looking to progress their careers within a people focused, collaborative hospitality group.

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

• Up to 50% off dining across JKS Restaurants
• Retail & Takeaway Discounts
• Code App Membership
• Perkbox " access to tons of retail discounts and our wellbeing hub

Look After Yourself

• Discounted Gym Membership
• Company Donations for your involvement with Charities
• Employee Assistance Program
• Access to Financial Advice
• Wedding Gift & New-born Care Package " Celebrating your big occasions
• Season Ticket Loan

Progress Yourself

• Access to our fantastic L&D Calendar
• A personalised learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

• Additional holiday for every year with us (rising to 30 days)
• Employee referral scheme - paying up to £600 per referral
• Staff parties & long service awards