Reception Manager

San Carlo Restaurant Group; Alderley Edge; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

50% staff discount

Refer a Friend bonus

Training & development

Volunteer days

Colleague app discounts

Pension

Job summary

San Carlo Alderley Edge is hiring a Reception Manager to lead front-of-house operations and oversee shifts, stock and training. Competitive industry pay based on salary and Tronc.

Join a growing family of Italian restaurants across the UK with a strong emphasis on colleague development, benefits and career progression.

Qualifications

• 2 years’ experience in a similar role.
• Lead and manage a restaurant team.
• Excellent communication skills across all levels.
• Meticulous attention to detail and highly organised.
• Proactive self-starter with good judgement and independence.

Responsibilities

• Undertake all waiter/waitress responsibilities where relevant/needed.
• Monitor and drive Spend Per Head in your department.
• Effectively organise and run shifts as a duty manager.
• Ensure all restaurant consumables are kept to par and within budget.
• Take responsibility for stock control including wastage, ordering, invoicing, stock levels and maintenance.
• Ensure a two-week rota is available for the Restaurant team, forecasting rota a month ahead.
• Hold regular reviews with team members to aid career development.
• Liaise with General Manager for guidance and training communications.
• Ensure staffing levels are assessed weekly and recruiting when needed.
• Lead restaurant recruitment and ensure a positive candidate experience.
• Onboarding of new staff with full training and CPL compliance.
• Maintain Talent Pipeline with training needs and succession plans.
• Ensure monthly health checks with action plans across the team.
• Ensure Health & Safety policies and licensing requirements are met.

Skills

Experience in role

Team management

Communication skills

Attention to detail

Self-motivation

Job description

San Carlo Alderley Edge are hiring a Reception Manager!

Competitive Industry pay (based on salary & Tronc)

Our Story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.

Colleague Benefits

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities

• Undertake all waiter/waitress responsibilities where relevant/needed
• Monitor and drive Spend Per Head in your department
• Effectively organise and run shifts as a duty manager
• Ensure that all Restaurant consumables are kept to par and are within budget spend
• Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
• Regularly hold reviews with each restaurant team member to encourage career development/progression
• Liaise with General Manager for any guidance and to communicate any training
• Ensure that team staff levels are assessed weekly and actively recruit if needed
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed
• Ensure your department has an up to date Talent Pipeline with training needs and succession plans
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licencing requirements

Required Qualifications & Experience

• 2 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction