Assistant General Manager

Midlands; East Midlands; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

50% staff discount

Refer a Friend

Elevate Training Academy

Volunteering Days

Squadra App

Legal and financial advice

Colleague of the Month

San Carlo Awards

Global opportunities

Best in Class Pension

Job summary

San Carlo Leicester is seeking an Assistant General Manager to oversee daily restaurant operations and deputise for the General Manager. You will lead Duty Managers, ensure KPI attainment, and maintain excellent guest satisfaction while fostering a safe, efficient team environment.

Join a growing, renowned restaurant group with strong training and development programmes. Competitive pay aligned with industry standards, plus staff benefits and opportunities for progression within the brand.

Qualifications

• Previous experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction

Responsibilities

• Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
• Undertake all Duty Manager responsibilities where relevant/needed
• Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
• Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved.
• Manage monthly results from Department manager KPI’s
• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
• Track team turnover monthly and ensure it stays below the company target.
• Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
• Create and maintain a safe and comfortable working environment for all staff to flourish in.
• Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
• Manage the results from all departmental Health Checks to ensure actions plans are being worked on.

Skills

Team management

Excellent communication

Multitasking

Job description

San Carlo Leicester are hiring an Assistant General Manager!

Competitive Industry pay (based on salary & Tronc)

Our story:

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.

Colleague Benefits:

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
• Undertake all Duty Manager responsibilities where relevant/needed
• Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
• Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved. Report each meeting to General Manager
• Manage monthly results from Department manager KPI’s
• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
• Track team turnover monthly and ensure it stays below the company target.
• Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
• Create and maintain a safe and comfortable working environment for all staff to flourish in.
• Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
• Manage the results from all departmental Health Checks to ensure actions plans are being worked on.

Required Qualifications & Experience:

• Previous experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction