Maintenance Assistant

Point A Hotels; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Wagestream – flexible pay

EachPerson discount platform

Annual London Awards Ceremony

Friends and Family Rates

28 days annual leave incl. bank hols

Job summary

Point A Hotels, part of the Queensway Group, is seeking a Maintenance Engineer/Assistant to join our mobile team across Paddington, Kensington, Canary Wharf and Waterloo properties. You will be the first point of contact for reactive and planned maintenance, ensuring safe, well-maintained environments for guests while coordinating with the maintenance and hotel teams.

You will work a 40-hour rota, including weekends, and contribute to delivering cost-effective, high-quality maintenance solutions

Qualifications

• Hands on experience in solving maintenance issues in a guest focused environment.
• Experience managing a varied subcontract team delivering first-time cost-effective solutions.
• Proven record of delivering well maintained and safe environments.

Responsibilities

• Reactive maintenance tasks with Front Desk and Housekeeping teams.
• Work with the computerised planned maintenance and compliance platform.
• Prioritise workload to maintain a healthy, safe guest environment.
• AC filter cleaning, descaling, silicone and grouting tasks.
• Like-for-like electrical repairs and plumbing duties as needed.
• Contractor sign-in and permit-to-work processes.

Skills

Maintenance experience

Reactive maintenance

Planned maintenance

Subcontractor management

Guest-focused service

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.

About Point A Hotels

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

The Person

We are currently looking for a MaintenanceEngineer/Assistant to join our fun and dynamic team. This role is mobile and you will be assisting the maintenance manager from our propertiesPoint A Paddington, Kensingotn, Canary wharf and Waterloo.

The applicant will need to have a proven record and experience in delivering well maintained and safe environments, being the first point of contact and accountable for reactive and planned maintenance tasks within the hotel.

This role reports to the hotel manager and maintenance manager but is also supported by a cluster maintenance manager and an experienced and knowledgeable support team from around the estate.

The working pattern is rota-based working 40 hours per week including weekends.

Hands on experience in solving maintenance issues in a guest focused environment is essential.

Having experience in managing a varied subcontract team in delivering first-time cost-effective solutions is also a key attribute to this role.

Areas of Responsibility

• Working closely with the Front Desk and Housekeeping teams to carry out reactive maintenance tasks.
• Work with our computerised planned maintenance and compliance platform.
• Effectively prioritise workload
• Maintain a healthy and safe environment for our guests and team members.

Examples of tasks and duties that need to be undertaken include:

• AC filter cleaning
• Descaling (showers and taps)
• Silicone and grouting
• Like for like electrical repairs
• Plumbing duties (sink tap, mixer, trap repairs)
• Water temperature checks
• Daily building compliance checks
• Monthly, Quarterly and Annual PPMs
• Reactive tasks and repairs (complaints, housekeeping and front desk)
• Taking receipt of deliveries/storing
• Contractor sign-in (permit to work)

Trainings to be undertaken.

• Saeker like for like electrical certificate
• Legionella awareness course
• First aid
• Health and Safety course

We will offer you:

• Queensway Reward & Recognition Scheme
• Access to Wagestream, for flexible pay
• Access to EachPerson, a high street discount platform
• Annual Awards Ceremony in London
• Fun, friendly and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 28days of annual leave including bank holidays.