Reception (Front of House) - Fixed Term Contract

WSP; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

WSP is seeking a Receptionist/Concierge to provide exceptional customer service at their Chancery Lane office. The role entails collaborating with various teams, maintaining a welcoming environment, and ensuring high standards of care for visitors and employees. This temporary position offers networking prospects and career growth opportunities.

Qualifications

• Extensive experience in a client facing role or similar.
• Experience in managing visitor sign in procedures.
• Good working knowledge of Microsoft 365.

Responsibilities

• Deliver a positive visitor experience through welcoming clients and contractors.
• Manage meeting rooms and facilitate office needs.
• Provide support for new starters and onboarding.

Skills

Client facing service

Communication

Attention to detail

Local knowledge

Tools

Microsoft 365

Job description

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
A little more about your role…

The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, and of course Concierge. We also have a Personal Assistant network providing support to our senior directors.

We are recruiting for a Receptionist/ Concierge to provide an exceptional level of customer service to all visitors and employees at our Chancery Lane office. This will be a temporary role initially for a period of 3 months with potential for extension, depending on performance and business requirements.

You will

• Be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests.
• Meet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. Our team benefits from exceptional networking prospects.
• Report to the Concierge Lead and will be required to work from the office full time due to the nature of the role.
• Strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement.
• Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors.
• Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.

This is an exciting and varied role, and a snapshot of your typical tasks might include:

• Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages.
• Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.
• Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.
• Assist with new starters and onboarding including managing and conducting office tours and inductions.
• Co-ordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.
• Use your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc).
• Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans.
• Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience.
• Office porterage as required, including office moves, furniture moves, deliveries and collections.
• Support the wider Business Administration team by working from the central mailbox during periods of quiet workload.

What we would like you to demonstrate…

• Extensive experience in a client facing role or similar role providing front of house service.
• Experience in managing compliance in relation to visitor sign in procedures and health and safety.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
• Strong verbal and written communication skills, with excellent attention to detail.
• Can build effective working relationships with colleagues and have the ability to communicate clearly and openly.
• Are self-motivated and display initiative.
• A professional and confident manner and can lead by example by promoting and maintaining a high level of professional behaviours.
• This role is required in the office 5 days per week

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

With us, you can. Apply today.
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