Reception & Campus Safety

UKCBC; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

UKCBC is seeking a Reception & Campus Safety Officer to provide a professional front-of-house presence, welcome students and staff, and support a safe campus environment.

Based at the reception, you will manage visitor access, handle enquiries, monitor entrances, and assist with incident response, health and safety, and basic facilities tasks. The role requires resilience, excellent communication, and the ability to stay calm under pressure.

Qualifications

• Demonstrate professional reception presence and customer service.
• Ability to respond calmly to incidents and challenging behaviours.
• Knowledge of health and safety practices and security procedures.
• Experience with CCTV, access control or visitor management is desirable.

Responsibilities

• Act as the primary first point of contact for students, staff, visitors and contractors.
• Provide a professional, friendly and efficient reception service.
• Welcome visitors and establish the purpose of their visit; direct to appropriate department.
• Manage visitor sign-in, identification and access arrangements in line with procedures.
• Respond to general enquiries in person, by telephone and designated channels.
• Support administration and record keeping; assist Estates Manager with campus operations.
• Support the effective management of campus access and safety procedures.

Skills

Reception skills

Customer service

De-escalation

Communication skills

Conflict management

SIA license

CCTV systems

Access control

Tools

CCTV systems

Access control

Job description

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1. UKCBC Purpose

UKCBC exists to enable opportunity, cultivate confidence and develop capability through applied, inclusive and professionally relevant higher education. The College delivers higher education programmes under franchise arrangements with awarding body partners and is committed to meeting sector recognised standards while progressing towards registration with the Office for Students.

UKCBC operates as a teaching focused provider. Academic standards, curriculum design and awards are set by awarding body partners. UKCBC is responsible for ensuring that teaching delivery, assessment administration, academic support and the wider learning environment enable students to meet those standards and progress successfully through their studies and into positive destinations.

2. Job Purpose

The Reception & Safety Officer is responsible for providing a professional, welcoming and well managed first point of contact for students, staff, visitors and contractors, while supporting a safe, respectful and secure campus environment.

Based primarily at reception, the postholder will manage day to day front of house activity, visitor access and general enquiries, while maintaining awareness of activity across the campus and responding appropriately to incidents, challenging behaviour or safety concerns.

The role requires someone who is approachable and service focused, but also confident, resilient and able to exercise sound judgement when situations become difficult. The postholder will be expected to know when to assist, when to challenge and when to elevate.

Working closely with the Estates Manager and colleagues across UKCBC, the Reception & Safety Officer will contribute to a positive student and visitor experience while supporting the effective day to day operation and safety of the campus.

3. Key Responsibilities:

3.1. Reception and Front of House

• Act as the primary first point of contact for students, staff, visitors, contractors and prospective students arriving at UKCBC.
• Provide a professional, friendly and efficient reception service.
• Welcome visitors and establish the purpose of their visit.
• Direct students, visitors and colleagues to the appropriate individual, department or service.
• Manage visitor sign-in, identification and access arrangements in line with UKCBC procedures.
• Respond to general enquiries in person, by telephone and through designated channels.
• Support students who are unsure where to go or which service they require.
• Maintain a professional, organised and welcoming reception environment.
• Receive post, deliveries and contractors and coordinate these appropriately.
• Maintain awareness of expected visitors, events and activity taking place across the campus.
• Support administration and record keeping.

3.2. Campus Safety and Access Control

• Support the effective management of access to the campus.
• Appropriately challenge individuals attempting to access the building without legitimate reason or appropriate identification.
• Monitor entrances, reception areas and other key spaces.
• Maintain awareness of unusual, concerning or disruptive behaviour.
• Respond calmly and proportionately to incidents involving challenging or inappropriate behaviour.
• Use de-escalation techniques wherever reasonably possible.
• Seek support and elevate concerns where an incident cannot be safely or appropriately managed.
• Support emergency procedures including evacuation, lockdown and incident response where required.
• Liaise professionally with emergency services, building management or other external organisations when necessary.
• Support the operation of CCTV, access control or other relevant systems where trained and authorised to do so.
• Accurately record incidents, concerns and actions taken.

3.3 Campus Operations

• Support the Estates Manager with the effective day to day operation of the campus.
• Identify and report maintenance issues, hazards, defects and health and safety concerns.
• Conduct routine checks of reception, entrances, communal spaces and other designated areas.
• Support campus opening, closing or readiness checks where required.
• Assist with visitor and contractor access arrangements.
• Monitor general standards within public and communal areas and report issues appropriately.
• Support room access and basic operational arrangements where required.
• Assist with the implementation of emergency, fire safety and business continuity arrangements.
• Raise recurring operational concerns with the Estates Manager and contribute to practical solutions.
• Respond promptly and professionally to incidents occurring within or around reception and other designated campus areas.
• Remain calm when dealing with difficult, confrontational or emotionally charged situations.
• Assess situations and take proportionate action within the boundaries of the role.
• Escalate serious incidents promptly through the appropriate UKCBC procedures.
• Maintain accurate written records of incidents and actions taken.
• Support post-incident reviews where required.
• Maintain confidentiality and handle sensitive information appropriately.

4. Other Responsibilities:

• Ensure compliance with all UKCBC policies and procedures, including those relating to academic quality, data protection, safeguarding and information security.
• Maintain full compliance with health and safety requirements, taking reasonable care for personal safety and the safety of others, and supporting a safe and secure working and learning environment.
• Actively support and promote equality, diversity and inclusion, ensuring fair, respectful and inclusive practice in all aspects of work.
• Champion UKCBC values and purpose, contributing to a positive organisational culture and a professional, student focused environment.
• Ensure all activities are delivered in line with relevant regulatory requirements, including those of awarding bodies and external regulators where applicable.
• Maintain high professional standards, including confidentiality, integrity and ethical conduct in all responsibilities.
• Deliver against agreed annual performance targets and key performance indicators, with performance actively monitored, measured and benchmarked against institutional standards and sector expectations.
• Undertake any other duties commensurate with the level of the role.

Person Specifications

Job Title: Reception & Campus Safety

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• Ability to provide a professional and welcoming reception presence.
• Basic understanding of health and safety and safe working practices.
• Ability to respond to incidents and operational issues effectively.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong sense of responsibility and reliability.
• Ability to manage multiple tasks in a busy environment.
• Professional and approachable manner.
• Demonstrate resilience and the ability to remain calm under pressure.
• Be able to challenge inappropriate behaviour confidently, professionally and proportionately.
• SIA licence (Door Supervisor or Security Guarding) or willingness to obtain.
• Experience in a customer facing, facilities, security or similar operational role.
• Experience in facilities, estates or building operations.
• Knowledge of health and safety procedures.
• Experience working in an education environment.
• First Aid at Work or Emergency First Aid certification.
• Fire Marshal or Fire Warden training.
• Health and Safety training
• Manual handling training.
• Experience or training in conflict management or de-escalation.
• Experience working with adult learners or diverse communities.
• Experience using CCTV, access control or visitor management systems.
• Experience responding to incidents or emergencies.