Reception and Welfare Officer

Allscreens Nationwide Ltd; Twickenham; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Richmond upon Thames School (RTS) in Richmond, London, is seeking a calm, organised Reception and Welfare Officer to join our Administration and Communications Team. This important front-facing role supports reception, student welfare, attendance, first aid and wider school communications to keep the school welcoming, safe and well-managed.

You will be one of the first contacts for students, families and visitors, helping to ensure accurate records and smooth daily operation across the

Qualifications

• We are seeking calm, organised and professional candidates who can maintain high standards of accuracy and discretion.
• Candidates should communicate clearly with students, families, staff and visitors.
• Understanding safeguarding, confidentiality and consistency is essential.
• Ability to stay composed when handling welfare, medical or operational matters.
• Confidence with school systems, or willingness to learn quickly.
• Ability to manage competing priorities in a busy school environment.
• Team player who contributes positively to the wider life of the school.

Responsibilities

• Support the smooth running of reception and front-of-house duties.
• Manage student sign-in and sign-out processes and assist with welfare needs.
• Respond to enquiries from students, parents, carers, staff and visitors.
• Maintain accurate records and support first aid, attendance administration and school communications.
• Collaborate with colleagues across the school to ensure students are known, supported and kept safe.

Skills

Administrative skills

Calm communication

Attention to detail

Confidentiality

Team player

Welfare & safeguarding

Tools

School information systems

Job description

The Richmond upon Thames School (RTS), an ambitious and forward-thinking secondary academy in Richmond, London, is seeking a calm, organised and professional Reception and Welfare Officer to join our Administration and Communications Team. This is an important front-facing role at the heart of the school’s daily operation. The successful candidate will be one of the first points of contact for students, parents, carers, staff, visitors and external callers, helping to ensure that the school remains welcoming, safe, well-organised and responsive.As Reception and Welfare Officer, you will support the smooth running of reception, student welfare, first aid, attendance administration and wider school communication. You will help manage day-to-day enquiries, support student sign-in and sign-out processes, assist with welfare and medical needs, maintain accurate records, and work closely with colleagues across the school to ensure that students are known, supported and kept safe.

We are seeking someone who:

• Has strong administrative skills and excellent attention to detail
• Can communicate calmly, clearly and professionally with students, families, staff and visitors
• Understands the importance of safeguarding, confidentiality, accuracy and consistency
• Can remain composed when responding to urgent welfare, medical or operational matters
• Is confident using school systems, or willing to learn them quickly
• Can manage competing priorities in a busy school environment
• Works well as part of a team and contributes positively to the wider life of the school
• Brings warmth, discretion, reliability and sound judgement to a public-facing role

Prospective candidates are welcome to discuss any questions you may have prior to submitting your application; contact Barbara Munro, Head's Executive PA to arrange a suitable time.