Reception and Customer Service (Placemaker)

Places for People; Royal Borough of Kingston upon Thames; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Real Living Wage

Pension with matched contributions up

Bonus scheme for colleagues up to 2%

Buy or sell annual leave days

Healthcare cashback plan

Wellbeing support & EAP

Access to Places Gyms

Life Assurance

Job summary

Places Leisure Kingston, part of Places for People Group, is seeking a Placemaker to help shape a welcoming team and deliver an outstanding customer experience at our brand-new Kingston Leisure Centre.

You’ll guide members through products and activities, meet targets, handle enquiries using our systems, and collaborate with colleagues to support the community seven days a week. Flexible across days/evenings/weekends.

Qualifications

• Previous experience in a customer service role.
• Experience selling memberships, products or activities.
• Experience following up customer enquiries using relevant systems or technology.

Responsibilities

• Create a friendly, welcoming environment and deliver an outstanding customer experience.
• Showcase the centre's products and services and help members choose memberships or activities.
• Follow up enquiries using the technology provided.
• Work towards membership and secondary spend targets.
• Handle customer information in line with data management procedures.
• Collaborate with colleagues across the centre.

Skills

Customer service experience

Sales/target experience

Cash handling

Job description

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you.So, what are you waiting for? Join a community that cares about you!More about your role

Join us at Places Leisure's brand-new £50 million flagship leisure centre, right in the heart of Kingston.

This state-of-the-art facility represents an exciting new chapter for Places Leisure, offering a fantastic opportunity to be part of a landmark development from day one. Help us build an exceptional team, shape the culture of this incredible new venue and deliver an outstanding experience for our customers and community.

As a Placemaker at the new Kingston Leisure Centre, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre.

As a leisure facility operating seven days a week, the centre requires flexibility to work across a range of days and shifts, including evenings and weekends, to support our customers and the needs of the business.

Essential criteria

• Previous experience working in a customer service role.
• Experience of supporting customers with products, services, memberships or activity options.
• Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria

• Experience of working towards sales, membership, retail or other performance targets.
• Experience of following established processes, procedures or data management requirements.

More about you

You'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable.

Benefits (casual roles will vary)

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence