Reception Administrator | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking an outpatient receptionist. The role involves greeting patients, managing appointments, and communicating with relatives. Candidates should possess excellent communication and organizational skills. Join a collaborative team dedicated to high standards of patient service in a supportive environment. Opportunities for growth and development are available within this large trust that values diversity and inclusion.

Benefits

Diversity and inclusion initiatives

Professional development opportunities

Supportive work environment

Qualifications

• Proficient in managing clerical duties and communicating with patients.
• Able to work alongside a multidisciplinary team.
• Experience in a similar role is preferred.

Responsibilities

• Communicate updates to patients' relatives and facilitate attendance.
• Check patients in and manage appointment bookings.
• Answer phone calls and manage email queries.
• Complete end of day cashing up process.

Skills

Excellent communication skills

Organizational skills

Time management

Proficiency in using computer systems

Job description

Overview

The outpatient receptionist is an integral part of the team a the Manchester Royal Eye Hospital. We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

Key Responsibilities

A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

• Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison, facilitating the attendance of patients, updating the Hive system, answering and responding to phone calls in a professional and timely manner.
• To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.

Main Duties

• Greeting patients attending their outpatient appointment
• Checking patients in on the Hive system
• booking less than 6 week follow up appointments for all patients attending clinic
• Answering phone calls and email queries
• Complete end of day cashing up process
• Arrange return patient transport

About Manchester University NHS Foundation Trust (MFT)

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.

Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

At MFT we’re All Here For You - every step of the way. Join us today.

Additional Information

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Artificial Intelligence (AI) in Your Application

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.

If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Monday 22 Dec 2025