Reception / Administrator (Cardiff)

Itec Skills and Employment; Cardiff; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave

Health care scheme

35 hours working week

Discounts for retail and gym

Profit-sharing scheme

Life insurance

Employee of the month awards

Length of service recognition

Job summary

Itec Training Solutions Limited in Cardiff is seeking a Reception Administrator to support the reception and administrative functions, answer calls, update systems, manage mail, greet visitors, and oversee meeting room bookings to meet business needs in a friendly, professional environment.

This full-time, on-site role operates under Jobs Growth Wales Plus, with a DBS check paid by the company, a salary around £24,480, and a generous benefits package including 30 days annual leave, health care,

Qualifications

• Minimum two GCSEs Maths and English (Grade C and above)
• Willingness to undergo a DBS check (cost covered by the company)
• Proud member of the Disability Confident employer scheme

Responsibilities

• Handle incoming calls, directing them appropriately and ensuring efficient call transfers
• Relay messages to the appropriate staff members promptly
• Maintain a clean, organised, and professional working environment
• Perform general office tasks, including filing, photocopying, and faxing
• Provide administrative support to the team as needed
• Manage incoming and outgoing mail efficiently
• Adhere to centre security protocols to ensure a safe environment
• Assist in processing learner allowances
• Greet and assist visitors in a professional, courteous, and welcoming manner
• Oversee meeting room bookings, optimizing space usage to meet business needs
• Support the wider administration function of the business as required

Education

GCSE Maths and English

Job description

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well‑being, and success.

About the role

As a Reception Administrator, you’ll support the reception and administrative function of the team, completing administrative tasks, answering telephone calls and updating systems with relevant information.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Handle incoming calls, directing them appropriately and ensuring efficient call transfers.

Relay messages to the appropriate staff members promptly.

Maintain a clean, organised, and professional working environment.

Perform general office tasks, including filing, photocopying, and faxing.

Provide administrative support to the team as needed.

Manage incoming and outgoing mail efficiently.

Adhere to centre security protocols to ensure a safe environment.

Assist in processing learner allowances.

Greet and assist visitors in a professional, courteous, and welcoming manner.

Oversee meeting room bookings, optimizing space usage to meet business needs.

Support the wider administration function of the business as required.

What are we looking for?

Minimum two GCSE’s Maths and English (Grade C and above)

Willingness to undergo a DBS check (cost covered by the company)

What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit‑sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Reception / Administrator (Cardiff)

Company: Itec Training Solutions Limited

Salary: from £24,480 a year

Hours: Full-time

Location: CF24 0AB

Working pattern: On-site

Job type: Permanent

Posting date: 16 Oct 2026

Closing date: 30 Oct 2026

Summary

Reception Administrator JGW+

Salary banding: £24,480

Location: Cardiff (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee‑owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well‑being, and success.

About the role

As a Reception Administrator, you’ll support the reception and administrative function of the team, completing administrative tasks, answering telephone calls and updating systems with relevant information.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Handle incoming calls, directing them appropriately and ensuring efficient call transfers.

Relay messages to the appropriate staff members promptly.

Maintain a clean, organised, and professional working environment.

Perform general office tasks, including filing, photocopying, and faxing.

Provide administrative support to the team as needed.

Manage incoming and outgoing mail efficiently.

Adhere to centre security protocols to ensure a safe environment.

Assist in processing learner allowances.

Greet and assist visitors in a professional, courteous, and welcoming manner.

Oversee meeting room bookings, optimizing space usage to meet business needs.

Support the wider administration function of the business as required.

What are we looking for?

Essential

Minimum two GCSE’s Maths and English (Grade C and above)

Willingness to undergo a DBS check (cost covered by the company)

What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit‑sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Job Description

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.