Reception Administrator

Newlyn School; Newlyn; On-site; GBP 20,000 - 26,000; Full time

Job summary

Newlyn Primary School, part of Truro and Penwith Academy Trust, is seeking a Receptionist Administrator to be the welcoming first contact for parents, visitors and callers. The role combines front-of-house reception with essential administrative support and safeguarding responsibilities.

You will handle communications, student records (Arbor), and events coordination while maintaining confidentiality and a calm, proactive approach in a busy school environment.

Qualifications

• GCSE English and Maths (Level 2) required; NVQ in Business Administration or level 3 IT/typing certificates are desirable.
• Proven experience in an office, reception or clerical environment.
• Experience in a school setting or with Arbor database is a major plus.

Responsibilities

• Welcome visitors, manage phone calls and school emails, and maintain a safe, tidy reception area.
• Produce digital and print correspondence; manage student records and school communications.
• Assist with student intake/departures, data protection compliance, and diary management.

Skills

Office experience

Typing

IT literacy

Customer service

Education

GCSE English & Maths (Level 2)

NVQ in Business Administration

IT/typing certificates (Level 3)

Tools

Arbor database

Microsoft Office

Job description

Are you a welcoming, organised, and proactive professional looking to make a meaningful impact in an educational environment? Truro and Penwith Academy Trust alongside Newlyn Primary School is seeking a Receptionist Administrator to join our team. As the literal face and voice of our school, you will act as the first point of contact for all visitors, parents, and callers, ensuring a warm, professional, and secure welcome.

This dynamic role beautifully balances front‑of‑house reception excellence with vital behind‑the‑scenes administrative support.

Key Responsibilities:

• First Impressions & Reception: Welcome parents, carers, and visitors with the utmost professionalism; manage incoming phone calls and school emails; and maintain a safe, secure, and tidy reception area in line with safeguarding procedures.
• Administrative Support: Produce high-quality digital and print correspondence, manage student records (using systems like Arbor), and coordinate school communication, newsletters, and digital files.
• Admissions & Transitions: Assist with the administration of student intake and departures, ensuring accurate record‑keeping and data protection compliance.
• School Life Support: Help coordinate school events, transition days, room bookings, and diary management, while ensuring consistent school branding across all materials.
• Community & Culture: Promote the school’s ethos, cultivate nurturing relationships with students, staff, and families, and assist with basic first aid (training provided) when required.

About You:

We are looking for a calm, empathetic, and highly organised individual who thrives in a bustling environment and loves interacting with people. You will lead by example with integrity, resilience, and a positive, solution‑focused attitude.

Our Ideal Candidate Has:

Education:

A GCSE or equivalent (Level 2) qualification in English and Maths. An NVQ in Business Administration or level 3 IT/typing certificates are highly desirable.

Experience:

Proven experience working in an office, reception, or clerical environment. Experience working within a school setting or using the Arbor database is a major plus.

Technical Skills:

Strong IT literacy, including practical knowledge of Microsoft Office (Word, Outlook, Excel, PowerPoint) and excellent typing skills.

Communication & People Skills:

Exceptional spoken and written communication skills. You must be a good listener who can handle challenging or stressful situations with kindness, patience, and absolute confidentiality.

Work Ethic:

A methodical approach to managing your workload, strong attention to detail, and the flexibility to work both independently and as a trusted team player.

Safeguarding Commitment:

A profound awareness of, and commitment to, equal opportunities and the protection and safeguarding of children and young people.

Benefits of Working with Us:

As a leading Academy Trust, we are able to offer our staff a range of continued professional development opportunities alongside family friendly policies and access to the Local Government/Teachers Pension Schemes. More on our benefits can be found here.

Closing date and time for receiving applications is 20th November 2026 12pm.

If you wish to discuss this position ahead of applying, please contact Headteacher, Lauren Huntington on 01736 363509.

Interviews to be held on: TBC.

TPAT is committed to safeguarding and promoting the welfare of children and young people and expects all staff, workers and volunteers to share this commitment.

Successful candidates will be required to complete an enhanced Disclosure and Barring Service (DBS) application as part of their pre‑employment administration. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Other pre‑employment checks will include receipt of two satisfactory references, evidence of right to work in the UK, proof of any relevant qualifications and completion of a health assessment questionnaire.