Reception & Admin Coordinator

Middlesbrough Council; Tees Valley; On-site; GBP 20,000 - 24,000; Full time

Job summary

Middlesbrough Council is seeking a Receptionist/Administrator to join our team, delivering a high level of customer experience and professional administration support within services tackling substance use, domestic violence and housing.

You will be the first point of contact for service users, providing reception cover across three buildings and ensuring staff, service users and partner agencies are treated promptly and courteously.

Qualifications

• Be highly organised and able to multitask with ease.
• Have a friendly and understanding approach when dealing with staff and clients.
• Have great IT skills and experience with office management tools.
• Have a problem-solving attitude with an eye for detail.
• Have experience maintaining internal databases.
• Have experience organising, storing and printing company documents.
• Have strong written and oral communication skills.
• Have experience providing a high level of professional administration support under high pressure.

Responsibilities

• Be the first point of contact for service users and provide reception cover across three buildings.
• Support teams’ day-to-day operations and provide clerical support to managers, staff and service users.

Skills

Organisation & multitasking

Customer-focused approach

IT skills & office tools

Problem solving

Database management

Document management

Communication (written & verbal)

Admin support under pressure

Job description

Middlesbrough Council is seeking a Receptionist/Administrator to join our team, delivering a high level of customer experience and professional administration support within services tackling substance use, domestic violence and housing.

You will be the first point of contact for service users, providing reception cover across three buildings and ensuring staff, service users and partner agencies are treated promptly and courteously.