Recall Program Coordinator

JR United Kingdom; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in vehicle safety seeks a detail-oriented Recall Program Coordinator for a 7-month contract. This critical role involves managing Field Service Actions across Europe, collaborating with various stakeholders, and ensuring compliance with safety standards. Ideal candidates will demonstrate strong communication skills and have proven experience in service program coordination.

Qualifications

• Proven experience coordinating recalls or service programs.
• Strong interpersonal and communication skills.
• Ability to manage multiple programs under pressure.

Responsibilities

• Create and manage Dealer Bulletins, Service Instructions, and Customer Letters.
• Coordinate with National Sales Companies and regulatory bodies.
• Ensure compliance with audit requirements and maintain records.

Skills

Interpersonal skills

Communication skills

Analytical skills

Multitasking

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Are you a detail-oriented project manager with a passion for safety, compliance, and customer satisfaction? We’re looking for a Recall Program Coordinator to join our dynamic team in Dunton for a 7-month contract. This high-profile role is critical in launching and managing Field Service Actions across Europe.

Key Responsibilities:

• Create and manage Dealer Bulletins, Service Instructions, and Customer Letters.

• Set up affected vehicle populations in PTS, GRID, and GCAMP systems.

• Collaborate closely with the Office of General Counsel and translation agencies.

• Liaise with Market Surveillance Authorities and regulatory bodies across Europe.

• Coordinate with National Sales Companies, Global Offices, and Supply Chain Management.

• Work with Public Affairs, Customer Experience Teams, and Customer Contact Centres.

• Participate in the Government Enquiry Review Committee and Critical Concern Review Group.

• Provide recall status updates and present to senior management teams.

• Manage customer letter distribution through mailing agencies.

• Ensure compliance with audit requirements and maintain accurate departmental records.

Skills & Experience Required:

• Proven experience coordinating recalls or service programs.

• Strong interpersonal and communication skills.

• Proficiency in Microsoft Excel, Word, and PowerPoint.

• Excellent analytical and multitasking abilities.

• Ability to manage multiple programs under pressure and tight deadlines.

Ready to make a difference? Apply now and help shape the future of vehicle safety and customer care.