Recall Program Coordinator

Expleo Group UK Jobs; Dunton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A dynamic team in Dunton is seeking a Recall Program Coordinator for a 7-month contract. This role involves managing recall actions across Europe, ensuring compliance, and enhancing customer satisfaction. Ideal candidates will possess strong coordination, communication, and analytical skills with a focus on safety.

Qualifications

• Detail-oriented with proven experience in recalls.
• Strong interpersonal skills for collaboration.
• Ability to manage multiple programs under pressure.

Responsibilities

• Manage Dealer Bulletins and Customer Letters.
• Liaise with regulatory bodies across Europe.
• Coordinate with National Sales and Customer Experience Teams.

Skills

Coordination

Communication

Analytical skills

Multitasking

Education

Experience coordinating recalls or service programs

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Are you a detail-oriented project manager with a passion for safety, compliance, and customer satisfaction? We’re looking for a Recall Program Coordinator to join our dynamic team in Dunton for a 7-month contract. This high-profile role is critical in launching and managing Field Service Actions across Europe.

Key Responsibilities:

• Create and manage Dealer Bulletins, Service Instructions, and Customer Letters.

• Set up affected vehicle populations in PTS, GRID, and GCAMP systems.

• Collaborate closely with the Office of General Counsel and translation agencies.

• Liaise with Market Surveillance Authorities and regulatory bodies across Europe.

• Coordinate with National Sales Companies, Global Offices, and Supply Chain Management.

• Work with Public Affairs, Customer Experience Teams, and Customer Contact Centres.

• Participate in the Government Enquiry Review Committee and Critical Concern Review Group.

• Provide recall status updates and present to senior management teams.

• Manage customer letter distribution through mailing agencies.

• Ensure compliance with audit requirements and maintain accurate departmental records.

Skills & Experience Required:

• Proven experience coordinating recalls or service programs.

• Strong interpersonal and communication skills.

• Proficiency in Microsoft Excel, Word, and PowerPoint.

• Excellent analytical and multitasking abilities.

• Ability to manage multiple programs under pressure and tight deadlines.

Ready to make a difference? Apply now and help shape the future of vehicle safety and customer care.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering, Information Technology, and Project Management

• Industries

  Motor Vehicle Manufacturing and Engineering Services

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