Real-Time Systems Incident Analyst

Visa; Basingstoke; On-site; GBP 45,000 - 60,000; Full time

Job summary

Visa in Basingstoke is seeking an Associate Systems Analyst to join their global operations team. The role focuses on monitoring and responding to critical authorization system issues, utilizing Linux and Kubernetes, and requires strong troubleshooting and incident management skills.

The ideal candidate has at least three years of relevant experience or a Bachelor’s degree, with ability to effectively collaborate and communicate in a fast-paced environment. This position involves a rotating schedule with essential staff duties on-site.

Qualifications

• Minimum 3 years of relevant work experience or a Bachelor’s degree.
• Hands-on experience supporting critical applications on IBM TPF or equivalent.
• Excellent verbal and written communication and critical-thinking skills.

Responsibilities

• Provide first-level response to mitigate system issues.
• Track, update, and resolve all assigned incidents and changes.
• Proactively monitor system alerts and escalate incidents as needed.

Skills

Troubleshooting

Critical Thinking

Incident Management

Communication Skills

Organizational Skills

Interpersonal Skills

Education

Bachelor’s degree or equivalent experience

Tools

Linux

Kubernetes

Kafka

ServiceNow

DB2

Job description

Visa in Basingstoke is seeking an Associate Systems Analyst to join their global operations team. The role focuses on monitoring and responding to critical authorization system issues, utilizing Linux and Kubernetes, and requires strong troubleshooting and incident management skills.

The ideal candidate has at least three years of relevant experience or a Bachelor’s degree, with ability to effectively collaborate and communicate in a fast-paced environment. This position involves a rotating schedule with essential staff duties on-site.