Real-Time MI & Staffing Analytics Analyst (Hybrid)

Charles Taylor; Portsmouth; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

Charles Taylor is recruiting a Real Time & MI Analyst based in Portsmouth. The role is to monitor staffing allocation and availability to maintain service levels, with hybrid working once fully competent.

You'll manage intraday reporting, schedule coaching, and handle Calabrio WFM administration, producing client MI weekly and monthly. Candidates should have experience in resource planning, data analysis and presenting insights clearly.

Qualifications

• Experience in resource planning and data analysis.

Responsibilities

• Monitor staffing allocation and availability to ensure optimal staffing levels in order to achieve service level objectives.

Skills

Resource planning

Data analysis

Interpersonal skills

Organisational skills

Presenting data

Tools

Calabrio WFM

PowerPoint

Job description

Charles Taylor is recruiting a Real Time & MI Analyst based in Portsmouth. The role is to monitor staffing allocation and availability to maintain service levels, with hybrid working once fully competent.

You'll manage intraday reporting, schedule coaching, and handle Calabrio WFM administration, producing client MI weekly and monthly. Candidates should have experience in resource planning, data analysis and presenting insights clearly.