Real Time Analyst

InHealth Group Limited; Castleton; On-site; GBP 49,000 - 52,000; Full time

Benefits offered by this job

Free parking

Subsidized restaurant and café

Free hot drinks

Private medical insurance options

Life assurance

Learning & development opportunities

Employee Assistance Programme

Job summary

InHealth Group Limited invites applications for a Real-Time Analyst to support our Patient Engagement Centre across the UK. You will monitor live performance, adjust staffing and workflows, and help both inbound and outbound operations to deliver outstanding patient service.

Ideal candidates will love data analysis, be decisive in fast-moving environments, and collaborate with Planning, Operations and Leadership to drive continuous improvements.

Qualifications

• Experience in real-time management, workforce planning, or contact-centre operations.
• Experience with WFM/telephony platforms (8x8 bonus; training provided).
• Strong analytical and critical-thinking skills.
• Excellent communication and a collaborative approach.
• Ability to stay calm under pressure.

Responsibilities

• Monitor live operational performance across inbound, outbound, and digital channels.
• Build, schedule and quality-check SMS and text campaigns to support patient engagement.
• Oversee outbound dialler performance and adjust pacing, strategies, and agent assignment.
• Optimise staffing in real time, ensuring the right people are in the right place at the right time.
• Manage queues, skills, and schedule adherence throughout the day.
• Spot issues early and elevate or resolve them quickly to protect service levels.
• Analyse dashboards and datasets, validating data and producing ad-hoc reports.
• Support operational leaders with clear, timely insights and communication.
• Work collaboratively with Planning, Operations, Training, and leadership teams.

Skills

Real-time management

Workforce planning

Contact-centre ops

WFM/telephony

Communication

Attention to detail

Proactive mindset

Job description

About the Role

Are you someone who stays calm under pressure, loves problem-solving, and thrives in fast-moving environments?
We’re looking for a Real-Time Analyst to join our Patient Engagement Centre — a vital role at the heart of how we deliver exceptional service to patients across the UK.

In this role, you’ll be the person who ensures our contact centre runs smoothly throughout the day. You’ll monitor live performance, make rapid decisions, adjust staffing and workflows, and support both inbound and outbound operations to deliver the best possible patient experience.

If you enjoy analysing data, optimising performance, and making quick decisions that have real impact — you’ll feel at home here.

What You’ll Be Doing

• Monitor live operational performance across inbound, outbound, and digital channels


• Build, schedule and quality-check SMS and text campaigns to support patient engagement


• Oversee outbound dialler performance and adjust pacing, strategies, and agent assignment


• Optimise staffing in real time , ensuring the right people are in the right place at the right time


• Manage queues, skills, and schedule adherence throughout the day


• Spot issues early — and elevate or resolve them quickly to protect service levels


• Analyse dashboards and datasets , validating data and producing ad-hoc reports


• Support operational leaders with clear, timely insights and communication


• Work collaboratively with Planning, Operations, Training, and leadership teams

Every decision you make directly influences how quickly and effectively patients receive support — this makes the role both challenging and hugely rewarding.

What We’re Looking For

• Strong analytical and critical-thinking skills


• A confident decision-maker who stays calm under pressure


• Experience in real-time management, workforce planning, or contact-centre operations


• Ability to use WFM/telephony platforms (experience with 8x8 is a bonus — training provided)


• Excellent communication skills and a collaborative approach


• High attention to detail and accuracy


• Someone proactive, curious, and always looking for improvements

If you’re comfortable working in a fast-paced, data-driven environment — you’ll thrive here.

Why Join Us?

• A role where your decisions have immediate, real-world impact


• A supportive, forward-thinking team that values ideas and innovation


• Opportunities to grow your skills in workforce management and analytics


• The chance to help shape the patient experience for thousands of people

What's in it for you

As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:

• Free parking


• Subsidizedrestaurant and café


• Free hot drinks


• Opposite large retail park with a vast amount of food outlets

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.

This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)


• Generous company contribution pension scheme


• Private medical insurance options


• Life assurance


• Fantastic learning and development opportunities


• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme


• Enhanced parental leave


• Monthly award programme and online peer-to-peer recognition


• Long service recognition, with vouchers and additional annual leave


• Refer a friend bonus


• Discounts on InHealth’s healthcare services Smart tech,


• Cycle to Work and thousands of discounts and cashback options


• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway. IND02

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

£49,000 - £52,000 depending on experience + £4200 Car allowance or company car