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London and Quadrant Housing Trust; Woolwich; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Westfield Health Cash Plan

Pension plan

Life assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

London and Quadrant Housing Trust is seeking a Sheltered Housing Assistant to support residents aged 55+ across Greenwich schemes. You will act as on-site representative, ensuring safety, delivering housing management services, and assisting with community activities.

Join a dedicated Housing Management team dedicated to safe, welcoming, and well-managed schemes with DBS checks required and a focus on resident wellbeing and independence.

Qualifications

• Experience in resident-facing customer service roles.
• Ability to manage safety checks and reporting.
• Ability to maintain accurate records and documentation.
• Capacity to handle sensitive issues with discretion.
• Experience supporting older residents preferred.

Responsibilities

• Act as on-site representative, guiding residents and families.
• Conduct health and safety inspections and report repairs.
• Maintain records and assist with policy implementation.
• Collaborate with teams to address tenancy concerns and anti-social behaviour.

Skills

Customer service

Health & safety

Organisational skills

Communication skills

Team collaboration

DBS

Job description

Contract Type: Permanent, Full time – 35 hours per week

Salary: £28,275 per annum to £30,780 per annum, dependant on experience

Reporting Office: Stratford, London

Working Location: Schemes in the London Borough of Greenwich - based SE18 4AP with attendance required at two other schemes SE18 4HQ and SE18 2BE

Persona: Site Based Worker - Contractual hours to be worked from allocated site, with ad hoc office attendance as required – NB. on occasion cover will be required at additional sites.

Closing Date: 27th October 2026 – 23:00

Interview Date: 3rd or 4th November, in person at our Stratford office.

Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months

Join our L&Q Living Housing Management Team at L&Q:

Do you take pride in creating safe, supportive environments and delivering outstanding service?

Are you passionate about health, safety, and well-being in residential communities?

If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents.

We’re currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You’ll be working across our sheltered housing schemes in the London Borough of Greenwich, supporting residents aged 55 and over. As a key member of our Independent Living service, you’ll help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services.

Your impact in the role:

Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You’ll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.

Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You’ll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure.

Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You’ll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.

Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escape issues when necessary. You’ll contribute to the wider team’s success by collaborating on action plans and working closely with any support teams in place.

What you'll bring:

Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism.

Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.

Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively.

Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.

Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.

DBS

For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.