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Stepping Stones to Independence
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Benefits offered by this job
Job summary
Stepping Stones to Independence is seeking a Community Support Worker to provide home-based care in the South Gloucestershire/Bristol area. You will follow the Care Plan, support service users with identified needs and ensure safety and accuracy in all documentation.
The role requires completing the Care Certificate before probation, using our care software, and liaising with social security and housing departments when needed. You will work in a client-centered, respectful environment.
Qualifications
- Must complete Care Certificate before probation.
- Understanding of the Mental Capacity Act (2004).
- Ability to complete and maintain accurate client records.
Responsibilities
- Visit service users in their homes and follow the care plan to minimise risks.
- Complete MAR and notes, report to senior when needed, using provided software.
- Log in/out using on-site device and maintain daily records.
- Assist with personal care and forms, liaise with Social Security and Housing Benefit as appropriate.
- Attend care plan meetings and contribute to person-centred planning.
- Respect privacy, dignity and confidentiality, report incidents promptly.
- Support users to make informed choices and remove barriers in daily living.
Skills
Education
Tools
Job description
Perform assigned tasks, which are part of an agreed programme of support within the South Gloucestershire/Bristol area. Follow the Care Plan and adhere to minimising the risks identified.
To visit Service User's in their home, at a convenient time to the Service User. Arrive punctually at the agreed time as per the Service User's Contract with social Services. Log in and out appropriately using the device in situ.
To support the Service User with any identified needs and to provide personal care as and when required according to the Care Plan. To advise a senior if any support or care needs require updating or changing.
To complete all relevant paperwork within the Service Users provider file. Including fully completing the Medication Administration Record (MAR) Highlighting any reasons they have not been taken and where necessarily reporting and/or seeking advice from medical professionals. Using our software application to complete the notes section on the Service Users (in addition) and selecting 'Alert Supervisor' for senior attention. Daily records should also state the relevant details of meetings with Service User's, together with times of arrival and departure at the Service User's residence. Confidential notes should be kept separately and lodged with management these must be kept in a secure place.
Support Worker must inform management in advance if unable to visit a Service User. Please see policy for full procedure.
New staff members that our new to Health and Social care must complete the Care Certificate. This must be completed before the probationary period.
To assist Service User's with form filling and documents, including liaising with Social Security and Housing Benefit Departments where the Service User is present and able to consent.
If required the Support Worker is to participate in educational and therapeutic sessions. This also includes (but not exhaustive) engaging in the any communication or adaptation aids to fully support the individual.
Attendance and contribution to Service User's individual care plan meetings and individual programme plans when required. Always supporting with a person centred approach.
To encourage and support Service User's to develop their chosen lifestyle and ensure they are involved in the planning of the service they want. Respecting their privacy, dignity and encouraging inclusion. Supporting with removing barriers.
To encourage service users to make informed choices. Support staff may need to correlate the relevant information to enable an individual to make an informed choice. Support Workers must understand the Mental Capacity Act (2004) and carry out assessments at a specific time for a specific decisions. Concerns around the lacking of capacity must be reported to senior management.
To ensure Service User's are free from all forms or abuse. If anyone abuse or concern is identified then we all have duty of care to report this. Safeguarding is everyone's responsibility.
To maintain the Service User's Dignity and Respect, observing Confidentiality at all times.
Report promptly on all incidents, accidents or near misses, which may occur. Formally completing a specialised form for the above/
Proud member of the Disability Confident employer scheme
Company: Stepping Stones to Independence Salary: £12.73 to £13.59 an hour Hours: Full-time Location: South Gloucestershire Working pattern: Field-based Job type: Permanent Posting date: 8 Sept 2026 Closing date: 8 Oct 2026
Perform assigned tasks, which are part of an agreed programme of support within the South Gloucestershire/Bristol area. Follow the Care Plan and adhere to minimising the risks identified.
To visit Service User's in their home, at a convenient time to the Service User. Arrive punctually at the agreed time as per the Service User's Contract with social Services. Log in and out appropriately using the device in situ.
To support the Service User with any identified needs and to provide personal care as and when required according to the Care Plan. To advise a senior if any support or care needs require updating or changing.
To complete all relevant paperwork within the Service Users provider file. Including fully completing the Medication Administration Record (MAR) Highlighting any reasons they have not been taken and where necessarily reporting and/or seeking advice from medical professionals. Using our software application to complete the notes section on the Service Users (in addition) and selecting 'Alert Supervisor' for senior attention. Daily records should also state the relevant details of meetings with Service User's, together with times of arrival and departure at the Service User's residence. Confidential notes should be kept separately and lodged with management these must be kept in a secure place.
Support Worker must inform management in advance if unable to visit a Service User. Please see policy for full procedure.
New staff members that our new to Health and Social care must complete the Care Certificate. This must be completed before the probationary period.
To assist Service User's with form filling and documents, including liaising with Social Security and Housing Benefit Departments where the Service User is present and able to consent.
If required the Support Worker is to participate in educational and therapeutic sessions. This also includes (but not exhaustive) engaging in the any communication or adaptation aids to fully support the individual.
Attendance and contribution to Service User's individual care plan meetings and individual programme plans when required. Always supporting with a person centred approach.
To encourage and support Service User's to develop their chosen lifestyle and ensure they are involved in the planning of the service they want. Respecting their privacy, dignity and encouraging inclusion. Supporting with removing barriers.
To encourage service users to make informed choices. Support staff may need to correlate the relevant information to enable an individual to make an informed choice. Support Workers must understand the Mental Capacity Act (2004) and carry out assessments at a specific time for a specific decisions. Concerns around the lacking of capacity must be reported to senior management.
To ensure Service User's are free from all forms or abuse. If anyone abuse or concern is identified then we all have duty of care to report this. Safeguarding is everyone's responsibility.
To maintain the Service User's Dignity and Respect, observing Confidentiality at all times.
Report promptly on all incidents, accidents or near misses, which may occur. Formally completing a specialised form for the above/
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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