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Serco Limited; Stoke-on-Trent; On-site; GBP 17,000 - 19,000; Full time

Job summary

Serco Limited at Harplands Hospital in Stoke-on-Trent is seeking a Domestic Assistant to provide high-quality cleaning, catering and general support to the ward-based team, helping create a pleasant, homely environment for patients.

The role is 37.5 hours per week, working with minimal supervision. You will follow infection control best practices, set up meals and communicate effectively with patients, staff and visitors to ensure safety and comfort on the ward.

Qualifications

• Good standard of general education.
• Good reading and writing ability.
• Experience in a customer focus environment.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Compassionate.
• Able to react to situations calmly.

Responsibilities

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
• Take the temperature of meals before serving.
• Ensure good communication with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
• Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.

Skills

Customer focus

Communication

Initiative

Adaptability

Compassionate

Calm under pressure

Independent work

Job description

Domestic Assistant

Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR

37.5 hours per week.

Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.

Main Accountabilities:

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
• Take the temperature of meals before serving.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff, and visitors.
• Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.

What you’ll need to do the role:

• Good standard of general education.
• Good reading and writing ability.
• Experience in a customer focus environment.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Compassionate.
• Able to react to situations calmly.