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Vp plc; Staines-upon-Thames; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Salary sacrifice pension

Life Assurance cover 3x salary

Share save scheme

Learning & Development

Cycle to work scheme

My Vp discounts

Job summary

Vp plc is seeking a proactive Hire/Sales Controller to join our UK network, based in Staines. You will be the first contact for customers and colleagues, handling phone and email queries and supporting the hire desk and sales team.

Working closely with branch managers, you will help ensure smooth hire transactions, accurate administration, and timely reporting while delivering a high standard of customer service across our national depot network.

Qualifications

• This role requires strong customer service experience with a focus on phone and email support.
• It is important to work efficiently to deadlines and manage own workload.
• An enthusiastic team player who communicates confidently with customers and colleagues.

Responsibilities

• Being the first line of contact for customers and colleagues via phone and email.
• Working with the Sales team to help achieve business objectives.
• Building relationships and delivering a great customer experience.
• Ensuring quality hires and sales with good contract rates.
• Ensuring hire desk processes run efficiently and reporting is up to date.
• Maintaining up-to-date administration and reporting.

Skills

Customer service

Phone support

Email support

MS Office

Communication skills

Team player

Time management

Tool hire experience

Tools

MS Office suite

Job description

Our Hire/Sales Controllers are telephone-based customer service professionals that work closely with our sales team and branch managers to provide full support in all areas of the hire desk, including customer service queries and hire transactions, all supporting our national network of depots.

Key Responsibilities

• Being the first line of contact for customers and colleagues, responding to both phone and email queries efficiently
• Working closely with the national Sales team to help achieve our business objectives
• Building strong working relationships, delivering a great customer experience
• Responsible for quality hires and sales ensuring good contract rates
• Accountable for the efficiency of hire desk processes
• Ensure all administration/reporting is up to date at all times

What We’re Looking For

• This is a fast moving and growing business requiring a candidate who can work efficiently and to deadlines
• An enthusiastic team player with demonstrable customer service experience
• Demonstrable customer service experience in a fast paced environment
• Ability to manage own workloads and prioritise daily activities
• A confident communicator, comfortable dealing with people both over the phone and email
• Willingness to learn the technical aspects of our range of tools
• Work in a team environment towards specific goals
• Experience of using MS office applications (Outlook, excel, word etc)
• Someone with tool hire experience – Desirable

What We Can Offer You

• Salary sacrifice pension
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

MEP Hire is a leading provider of mechanical and electrical press fittings and low-level access products in the UK. We cater to the construction, fit-out, mechanical, and electrical markets, delivering reliable solutions that meet the specific needs of our clients.

With a strong commitment to excellence, MEP Hire has established itself as a trusted name in the industry. Our focus on mechanical and electrical press fittings ensures that we deliver high-quality products that meet the rigorous standards of the construction and installation processes.

We understand the unique requirements of the construction, fit-out, mechanical, and electrical sectors. That's why we offer a comprehensive range of low-level access products, designed to facilitate safe and efficient work at height.

At MEP Hire, we prioritise customer satisfaction. Our team of experts is dedicated to providing exceptional service and support, ensuring that our clients receive the right products and solutions for their projects. We value long‑term partnerships and strive to exceed expectations in every interaction.

Joining MEP Hire means becoming part of a company that values excellence, innovation, and customer‑centricity. We offer a dynamic work environment where your skills and expertise will be recognised and celebrated. Together, we can make a meaningful impact in the construction, fit‑out, mechanical, and electrical markets, delivering reliable and efficient solutions to our valued customers.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Proud member of the Disability Confident employer scheme

Hire/Sales Controller

Company: Vp plc Salary: Competitive Hours: Full-time Location: Staines, TW18 4JU Job type: Permanent Posting date: 17 Sept 2026 Closing date: 16 Oct 2026