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Ministry of Justice; South Shields; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Fuel allowance

Lease car (probation)

Job summary

HM Courts & Tribunals Service (HMCTS) is recruiting a Bailiff to visit homes and businesses, explain the proceedings, and help resolve matters with empathy and clear communication. You will lead in emotionally charged situations, plan your day, and adapt quickly to changing plans.

A UK driving licence is essential; optional lease car after probation and fuel allowances are available. Full PPE and training provided.

Qualifications

• Excellent communicator with ability to explain visits clearly.
• Empathetic approach when dealing with court users.
• Able to plan daily workload and adapt to changing plans on short notice.

Responsibilities

• Visit people in homes and businesses and explain visit purpose.
• Demonstrate empathy and maintain non-judgmental attitude.
• Lead and manage emotionally charged situations with calm decisiveness.
• Plan and adapt daily workload; work away from office as needed.
• Access IT and court case management systems during duties.
• Safety training and use of PPE provided.

Skills

Excellent communication

Empathy

Plan & organise

Leadership in challenging situations

Independent working

Tools

IT systems

Court case management systems

Job description

About us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

We asked some bailiffs what they loved about their job, and here are their responses:

“The abilities you need as a bailiff is the ability to listen, to be a good communicator and you need a persuasive manner to explain that it’s an order from the Courts that has to be carried out, whilst, showing great empathy for customers.

I do love this job, it's only my 3rd job since I left school, I’m 58, my first job I had for around 39 years, I probably haven’t got another 39 left, but if I did, I’d hope I’m still a bailiff.”

“Being a bailiff is incredibly rewarding…you are part of a select group within HMCTS, you can draw on the experience of colleagues who will always be on hand to give advice or support you when needed. It’s not just a job- it’s who you are and how you deliver it.”

Your role

We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day a bailiff role may suit you.

To be a successful bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations.

As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.

You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice.

We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car) so a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.

If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you.

Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.

We’re passionate about delivering Justice for everybody in the UK. That means having a diverse workforce that fully represents the people we serve so if you have the confidence and desire to make a difference and are interested,

Please refer to the role profile attachment for more information.

Further information:

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.

Location:

These posts are based at:

• Teesside Combined Court Centre, Centre Square, Middlesborough TS1 2AE


• South Tyneside County Court, Mill Bank, Secretian Way, Tyne & Wear, NE33 1RG

Base Location and Reserve list information

Base locations and reserve lists for this campaign will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations. After appointments have been made using this locational appointment process, any remaining candidates who met the benchmark for the role will remain on a locational reserve list in accordance with their preferences for 12 months.

Please only indicate preferences where you are prepared to work.

If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.

Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received.