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DG Cars; Scunthorpe; On-site; GBP 55,000 - 75,000; Full time

Job summary

DG Group in Scunthorpe is seeking an on-site operational leader to own the city’s performance, including financials, service delivery and driver supply. You will live locally and command the Scunthorpe operation.

You will run day-to-day taxi operations safely and efficiently, optimise processes to DG Group standards, recruit and develop the local team, and ensure compliance with regulations while delivering excellent customer experience.

Qualifications

• Must live in the Scunthorpe area with strong local knowledge.
• Proven experience managing operations in Scunthorpe and leading a local team.
• Ability to understand performance drivers and implement improvements while maintaining DG Group standards.

Responsibilities

• Oversee day-to-day taxi operations in Scunthorpe, ensuring safety and reliability.
• Own the Scunthorpe budget, P&L and financial targets, and drive revenue and cost optimization.
• Lead recruitment, development and engagement of the local driver and support team.
• Ensure compliance with private hire regulations, health and safety, and licensing.
• Coordinate with Group teams to integrate Scunthorpe into the wider business, maintaining service continuity.

Skills

Local knowledge

Leadership

Operations management

P&L understanding

Driver recruitment

Tools

JIRA

Job description

The DG Group is a leading UK private-hire company delivering nationwide B2B transport solutions. As a multi-award-winning, QSi Gold-accredited operator, we're the trusted logistics partner to hundreds of businesses across multiple sectors. Over decades of work, we are proud to be the UK's most reliable private-hire provider.

As we grow our presence in Scunthorpe, we’re looking for an on-site operational leader to take ownership of the city. This role acts as the local business owner for Scunthorpe, with accountability for the overall performance of the city, including financial performance, service delivery, driver supply, customer experience, compliance and the performance of the local team.

The successful candidate must live in the Scunthorpe area and have strong local knowledge. They will be expected to understand what is driving performance, identify issues early and take action to improve results, while ensuring the business operates in line with DG Group standards.

The successful candidate will have proven experience managing operations within Scunthorpe, understanding the local nuances and leading their team

to deliver the highest standard of service whilst consistently identifying opportunities to grow and optimise the business.

KEY RESPONSIBILITIES:

Operational Leadership

Run day-to-day taxi operations in Scunthorpe safely, efficiently and reliably. Continuously optimising processes in line with Group standards

Commercial Performance

Own the Scunthorpe budget, P&L and agreed financial targets. Understand the reasons behind performance, identify risks and opportunities and take action to improve revenue, costs and profitability. Identify opportunities to grow the city, working with the relevant Group teams to increase revenue, improve customer retention and develop local commercial opportunities.

City Performance

Own the key operational and financial measures for Scunthorpe, understand where performance is ahead of or behind target and act where improvement is required. Ensure agreed actions are completed and issues that cannot be resolved locally are escalated quickly.

Driver Recruitment & Support

Recruit, support and retain drivers. Resolve driver and customer queries in JIRA and report trends in driver sentiment.

Recruit, lead and manage the local team, setting clear expectations and holding individuals accountable for their performance. Hold regular performance and development conversations, identify capability gaps and put appropriate development or performance management plans in place where required.

Compliance & Standards

Ensure full compliance with private hire regulations, health & safety, and licensing requirements whilst upholding company standards at all times.

Take ownership of customer experience within the city, ensuring service failures and recurring issues are understood and addressed. Work with Customer Success and other Group teams to resolve the causes of recurring issues. Build and maintain strong relationships with drivers, customers and other local stakeholders.

Acquisition Integration

Support the integration of Scunthorpe into the Group, ensuring agreed systems, processes and ways of working are embedded locally while maintaining service continuity.