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BCT Resourcing; Reading; On-site; GBP 35,000 - 48,000; Full time

Job summary

BCT Resourcing is seeking a Customer Service Manager to lead our client's customer service function in London. You will work closely with management to implement policies, ensure regulatory compliance, and provide timely reports.

The role involves handling customer inquiries via email and phone, and managing related administrative tasks. The ideal candidate will have strong data analysis skills, a proactive problem-solving mindset, and a solid command of Excel, PowerPoint, Word, and MS Project

Qualifications

• Experience in customer service management or team leadership.
• Ability to implement and monitor policies and procedures.
• Strong data analysis and reporting skills.

Responsibilities

• Work with management to implement policies and procedures.
• Ensure compliance with regulatory standards and procedures.
• Provide reports as required to management.
• Handle customer inquiries via email and telephone.
• Manage associated administration.

Skills

Data analysis

Customer service

Problem solving

Policy execution

Regulatory awareness

Tools

Excel

PowerPoint

Word

Microsoft Project

Job description

A Customer Service Manager is required for one of our client to be based in London.

Job responsibilities :

Working closely with management in the implementation of policies and procedures

Adherence to regulatory standards and procedures

Provide reports as required

Dealing with customer inquiries via email and over the telephone.

Dealing with all associated administration.

Requirement and Attributes:

With a proactive approach to problem solving, have a positive attitude towards things.

Be performance, achievement and results driven

Excel, PowerPoint, word, & Microsoft project skills.

Data analysis skills.

Good online eCommerce sense.