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Northamptonshire Children's Trust; Peacehaven; On-site; GBP 32,000 - 42,000; Full time

Job summary

Northamptonshire Children’s Trust is seeking a MASH Officer to join the Multi‑Agency Safeguarding Hub, a frontline safeguarding role where no two days are the same. You will be the first point of contact for safeguarding referrals and will work with health, education, police and social care to identify risk and provide timely support.

This demanding position requires resilience, strong information gathering, and the ability to act decisively to protect children and young people within a

Responsibilities

• Act as the first point of contact for safeguarding enquiries, handling referrals from the public and professionals
• Gather, analyse and collate information from multiple sources to build a clear picture of risk, vulnerability and need
• Ensure contacts are prioritised, accurately recorded and progressed within MASH timescales and RAG ratings
• Provide high-quality advice, guidance and signposting, ensuring referrers receive timely and professional responses
• Work closely with Decision Makers and Team Managers, escalating urgent safeguarding concerns and seeking guidance where required
• Maintain accurate, confidential and sensitive records in line with data protection and safeguarding requirements
• Provide clear feedback on case progress and outcomes to partner agencies and professionals
• Operate confidently within a multi-agency setting, understanding the roles of different organisations and how they work together to safeguard children
• Your tenacity, attention to detail and ability to work under pressure will be key to ensuring children receive the right support at the right time

Job description

Are you looking for a new challenge in children’s safeguarding where no two days are the same? Do you thrive in a fast‑paced, frontline environment and enjoy piecing together information to make a real difference to children and young people?

As a MASH Officer within Northamptonshire’s Multi‑Agency Safeguarding Hub (MASH), you will play a vital role at the very first point of contact for safeguarding concerns. You’ll work alongside professionals from health, education, police and social care, ensuring that children at risk are identified quickly and supported appropriately. This is a role where your curiosity, resilience and commitment to protecting children directly improves outcomes every day.

What will you be doing?

You’ll be working in a dynamic, high‑pressure environment where safeguarding is always the priority. In this role, you will:

Act as the first point of contact for all children’s safeguarding enquiries, handling telephone and written referrals from the public, professionals and partner agencies

Gather, analyse and collate complex information from multiple sources to build a clear picture of risk, vulnerability and need

Ensure contacts are prioritised, accurately recorded and progressed within agreed MASH timescales and RAG ratings

Provide high‑quality advice, guidance and signposting, ensuring referrers receive timely and professional responses

Work closely with Decision Makers and Team Managers, escalating urgent safeguarding concerns and seeking guidance where required

Maintain accurate, confidential and sensitive records in line with data protection and safeguarding requirements

Provide clear feedback on case progress and outcomes to partner agencies and professionals

Operate confidently within a multi‑agency setting, understanding the roles of different organisations and how they work together to safeguard children

Your tenacity, attention to detail and ability to work under pressure will be key to ensuring children receive the right support at the right time.