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Acorn Recruitment; Norwich; On-site; GBP 35,000 - 52,000; Full time

Job summary

Acorn Recruitment is seeking a Senior Infrastructure Technician to provide third-line technical support for critical digital infrastructure in Norwich. The role covers EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications, with responsibilities for incident resolution and project work.

The ideal candidate will have broad technical experience in networks, servers and applications, and be able to advise junior staff while coordinating with suppliers on

Qualifications

• Experience delivering third-line infrastructure support across networks, servers and applications.
• Ability to troubleshoot complex technical issues with internal teams and suppliers.
• Knowledge of security, resilience and asset management best practices.

Responsibilities

• Provide third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.
• Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.
• Act as a senior technical resource, supporting and advising first- and second-line technicians.
• Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.
• Plan and deliver system upgrades, repairs, maintenance and technical improvements.
• Monitor system and network health and ensure issues, risks and incidents are escalated as needed.
• Support technical workstreams within digital and infrastructure projects.
• Provide technical advice to managers and users on systems, infrastructure and resilience.
• Assist with the specification and procurement of hardware, software and digital systems.
• Maintain IT asset records, supplier information and contracts.
• Support information governance, digital security and compliance requirements.
• Provide technical training and guidance to users when required.
• Participate in on-call rota and provide technical support during major incidents.
• Deputise for the Digital Delivery Manager (Infrastructure) when required.
• Manage and prioritise your own workload while supporting wider Digital Team requirements.

Skills

Third-line infrastructure support

Networking

Server administration

Telephony systems

Technical mentoring

Tools

Windows Server

EOC systems

Job description

Senior Infrastructure Technician to provide third-line technical support The role will be responsible for maintaining and supporting critical digital infrastructure, including

EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications.

You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.

Key Responsibilities

• Provide

third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.

• Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.
• Act as a senior technical resource, supporting and advising first- and second-line technicians.
• Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.
• Plan and deliver system upgrades, repairs, maintenance and technical improvements.
• Monitor system and network health and ensure issues, risks and incidents are appropriately escalated.
• Support technical workstreams within digital and infrastructure projects.
• Provide technical advice to managers and users on systems, infrastructure and resilience.
• Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money.
• Maintain IT asset records, supplier information and contracts.
• Support information governance, digital security and compliance requirements.
• Provide technical training and guidance to users when required.
• Participate in

on-call rota and provide technical support during major incidents.

• Deputise for the Digital Delivery Manager (Infrastructure) when required.
• Manage and prioritise your own workload while supporting wider Digital Team requirements.

What We're Looking For

The ideal candidate will have strong experience in

third-line infrastructure support, with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.