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Greggs PLC; Northallerton; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

Paid weekly

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Holiday entitlement grows

Colleague share plans

Pension scheme (7% match)

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs PLC is seeking a Shift Manager to lead a busy shop and support the Manager in their absence. You will inspire the team, deliver excellent customer service, prepare foods, and ensure displays are stocked and the shop stays clean and welcoming.

You will drive fast, friendly service across in-store, delivery and online orders, work with colleagues to maintain high standards, and help colleagues grow through engagement and support.

Qualifications

• Natural leadership abilities with a passion for delivering exceptional customer service.
• Experience supervising teams in a customer-focused environment is desirable.

Responsibilities

• Inspire the team to deliver amazing results and maintain shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products (sandwiches) and manage ovens.
• Keep displays stocked and shop clean and presentable.

Skills

Leadership

Customer service

Job description

Salary: £14.00 per hour which includes a 20p per hour band increment.

About the role

Join us as a Shift Manager and you'll be part of a team that loves putting customers first.As part of the management team,you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru.You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop


• Lead by example and serve our customers in a fast and friendly manner


• Prepare our much-loved products, including making sandwiches and managing the ovens


• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers


• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly


• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products


• Free hot drinks for you to enjoy while on shift


• Paid breaks allowing you to recharge your batteries


• We share 10% of all our profits with our colleagues


• Health and Wellbeing App providing Remote GP and Physiotherapy services


• Holiday entitlement that grows as your career grows with us


• Colleague share plans to help you invest and save for your future


• Pension scheme to help you plan for your future. We'll match your contributions up to 7%


• Confidential employee assistance app and helpline to help with your wellbeing


• Longserviceawards celebrating key milestones in your career


• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture - the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

£12.91 per hour, if you are under 18 this will be £11.03 per hour