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Greggs PLC; Tunbridge Wells; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit share (10% of profits)

Health and Wellbeing App

Holiday entitlement grows with career

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs PLC is hiring a Shift Manager to lead a team and ensure top customer service across in-store, delivery, and online orders. You will oversee shift operations, motivate staff, and ensure products are prepared and presented to the highest standard.

The role offers weekly pay, staff discounts, free hot drinks, paid breaks, and a range of benefits to support colleagues’ wellbeing and financial security. Experience in supervising a customer-facing team is preferred.

Qualifications

• Reliable with natural leadership and a passion for service.
• Experience supervising a team in a customer-focused environment.
• Availability to meet the role's scheduling requirements.

Responsibilities

• Inspire and lead the team to deliver excellent shop standards.
• Serve customers quickly in a friendly, helpful manner.
• Prepare products, including sandwiches and ovens tasks.
• Keep displays stocked and shop looking clean and presentable.
• Model and enforce high standards of cleanliness and safety.

Skills

Leadership

Customer service

Team supervision

Job description

Salary: £14.00 per hour which includes a 20p per hour band increment.

About the role

Join us as a Shift Manager and you'll be part of a team that loves putting customers first.As part of the management team,you'llbe responsible forlooking after the shop when the Manager isn'taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru.You'll lead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive paypaid weekly
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing Appproviding Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleague share plansto help you invest and save for your future
• Pension schemeto help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helplineto help with your wellbeing
• Longserviceawardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

You'llbe reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

Ifyou've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture - the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

£14.00 per hour which includes a 20p per hour band increment.