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Acorn Training LTD; Newcastle-under-Lyme; On-site; GBP 12,000 - 18,000; Part time

Job summary

Acorn Training LTD is seeking an Administrator/Receptionist for a temporary role in Newcastle-under-Lyme. You will be the first point of contact for visitors, manage front-of-house services, and handle administrative tasks to support course delivery and events.

The role involves greeting guests, handling calls and correspondence, processing expenses, scheduling meetings, managing enrolments and attendance, and assisting with stocks and catering. Training for Fire Warden and First Aid is provided.

Qualifications

• Front of house receptionist experience preferred.
• Good organisational and data-entry skills.
• GDPR awareness and ability to handle confidential information.

Responsibilities

• Welcoming customers and guests at the reception.
• Managing telephone calls, emails, letters and packages.
• Processing travel and participant spends with auditable records.
• Organising meetings and scheduling centre rooms.
• Overseeing catering during events and recording spends.
• Data entry and updating records and databases.
• Coordinating with staff for course referrals and enrolments.
• Managing enrolments and attendance records.
• Petty cash management and reconciliation.
• Fire Warden – training will be provided.
• First Aid – training will be provided.
• Setting up course enrolments and assessments.
• Explaining courses to visitors.
• Checking stock for refreshments and learning resources.
• Supporting jobs fairs and GDPR paperwork.
• Helping the team achieve objectives in a busy office.

Skills

Customer service

Communication

Organisational skills

Team support

Job description

Administrator/Receptionist Temporary (Acorn 0565/0648)

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

To be the first point of contact for all visitors to Acorn Training, to maintain the highest customer service standards and effectively deliver our front of house services both verbally and administratively.

Key Responsibilities and Key Performance Indicators:

• Managing the reception area, including welcoming customers and guests and updating sign in sheets
• Managing company correspondence, including phone calls, emails, letters, and packages
• Accurate processing of travel and participant spends to ensure that auditable evidence is in place in line with the requirements
• Organising meetings, scheduling appointments and managing the centre rooms
• Overseeing catering during company events and for relevant participants/learners and accurately recording spends
• Performing data entry roles, including updating records and databases
• Communicate with appropriate staff for course referrals.
• Communicate with all relevant staff regarding enrolments and attendance for any courses held.
• Petty cash management and reconciliation.
• Fire Warden – Training will be provided for this.
• First Aid – Training will be provided for this.
• Course enrolments and setting up assessments for training participants before enrolment onto any courses.
• Explaining courses to external/internal people.
• Check stock for refreshments, Learning resources and cleaning products.
• Support jobs fair within the company
• Handling any paperwork correctly working within GDPR parameters.
• Supporting the team to achieve their objectives in a busy office.

Key Performance Indicators:

• Monthly 1-2-1s with the centre manager
• Account management using our bespoke software and audit of this process.