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Mitchells & Butlers PLC; Maney; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33% brand discount across all brands

20% discount for friends & family

Wagestream access

Pension

28 days holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butler PLC is seeking a Shift Supervisor at Sutton Park Hotel in Sutton Coldfield. You will welcome guests, lead a team, train staff and uphold high service standards to keep guests returning.

The role offers flexible shifts, generous staff discounts across our brands, Wagestream access, a pension, 28 days holiday and potential for career growth within a celebrated UK pub group.

Qualifications

• Experience leading a hospitality team (address guest needs)
• Strong customer service mindset and communication
• Ability to train and develop staff
• Commitment to cleanliness and safety standards

Responsibilities

• Be part of the day-to-day running of the site and lead your team
• Act as shift leader and role model for training
• Maintain high standards of cleanliness and safety
• Provide warm, welcoming service to guests

Job description

Location: The Royal Town of Sutton Coldfield, B73 5UY

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at the Sutton Park Hotel,

you’ll give a warm welcome to everyone who visits. With a passion for great service and

training great people, you’ll lead a team that keeps our guests coming back for

more.

Join us at Sizzling Pub & Grill, one of the UK’s most loved pub brands. From breakfast to the big game and beyond, our team welcome each guest with open arms. So, if you’ve got sizzling skills and want to join our team at the heart of the community.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.

• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.

• 20% discount off all of our brands for friends and family.

• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There’s also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day‑to‑day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme.

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Shift Supervisor

Company: Mitchells & Butlers PLC

Salary: Competitive Salary

Hours: Full-time

Location: The Royal Town of Sutton Coldfield, B73 5UY

Job type: Permanent

Posting date: 3 Sept 2026

Closing date: 16 Sept 2026