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Peabody; London Borough of Southwark; On-site; GBP 32,000 - 42,000; Full time

Job summary

Peabody is seeking a Neighbourhood Manager to deliver a high-quality neighbourhood and tenancy management service across their patch in London. You will build strong relationships with residents, stakeholders and partner agencies to support thriving communities and resolve tenancy matters, safeguarding concerns, and neighbourhood issues.

You will also carry out estate inspections, welcome visits and resident engagement activities, while coordinating support for vulnerable residents with

Qualifications

• Experience in housing management or community work is preferred.
• Ability to build strong resident relationships and coordinate with partners.

Responsibilities

• Deliver a high-quality neighbourhood and tenancy management service across your patch.
• Build strong relationships with residents, stakeholders and partner agencies.
• Manage tenancy matters, safeguarding concerns, ASB cases and neighbourhood issues.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Support vulnerable residents and coordinate appropriate support with specialist teams.
• Promote resident involvement and shape local services through community feedback.

Skills

Relationship building

Stakeholder management

ASB handling

Resident engagement

Job description

Neighbourhood Manager – Make a Difference in Your Community

This is a Fixed Term Contract until April 2027

Do you enjoy building relationships, solving problems and helping communities thrive? As a Neighbourhood Manager, you'll be the face of Peabody in your area, delivering excellent housing management services and working closely with residents to create safe, well-managed and welcoming neighbourhoods.

This is a varied and rewarding role where no two days are the same. You'll work with residents, community groups, local authorities and internal teams to improve customer satisfaction and deliver positive outcomes.

What you’ll be doing

• Deliver a high-quality neighbourhood and tenancy management service across your patch.
• Build strong relationships with residents, stakeholders and partner agencies to support thriving communities.
• Manage tenancy matters, safeguarding concerns, ASB cases and neighbourhood issues.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Support vulnerable residents and work with specialist teams to coordinate appropriate support.
• Promote resident involvement and help shape local services through community feedback.