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Stoke on Trent City Council; Lichfield; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Weekend pay enhancements

Bank holiday pay

Job summary

Stoke-on-Trent City Council is seeking a Civil Enforcement Officer based in Lichfield. The role involves outdoor enforcement duties across a wide area, including weekends and bank holidays, with a 37-hour week on a rotating shift pattern.

A full driving licence is essential, and you will work with a handheld device to issue notices and record actions. You will interact directly with the public, stay calm under pressure, and contribute to road safety by protecting parking spaces for those in

Qualifications

• Experience dealing with the public in a policing, safety or enforcement context.
• Ability to remain calm and professional in challenging situations.
• Basic information technology skills for use on handheld devices.
• Strong verbal communication and clear written records are required.

Responsibilities

• Enforce parking regulations on behalf of multiple authorities across Staffordshire.
• Work outdoors in all weathers dealing with members of the public.
• Use a handheld device to issue notices and record outcomes.
• Provide good customer service while explaining regulations and penalties.
• Travel across the assigned area, including weekends and bank holidays as required.

Skills

Public interaction

Calm under pressure

Basic IT skills

Excellent communication

Tools

Handheld device

Job description

Directorate: Housing, Regeneration and Operations

Section: City Compliance and Security

Hours: 37 hours per week across a 12 week rotating shift pattern covering Monday to Sunday including Bank Holidays

This advert is open to both internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

Parking services provides enforcement on behalf of multiple authorities throughout Staffordshire.

Working as a Civil Enforcement Officer is an active, outdoor role that:

• Helps reduce traffic congestion
• Promotes road safety
• Protects parking spaces for people who need them

Your day will be spent mostly outside in all weathers. You will be dealing with members of the public face to face, sometimes in difficult situations, so the ability to stay calm under pressure is important. Basic computing skills would be an advantage as you will be using a hand held device daily.

Weekend and bank holiday pay enhancements are in addition to the listed salary.

This position is based in Lichfield, with shifts starting and finishing in Lichfield but covering a large area including South Staffordshire and East Staffordshire. Shifts vary so flexibility for the role is essential. A full driving licence is essential.