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NHS Jobs; King's Lynn and West Norfolk; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Health Care Support Worker opportunities across Primary Care Networks focus on health promotion, vaccination services, clinical observations and MDT support across multiple sites. Roles include assisting clinicians, recording measurements and delivering delegated care within defined limits.

We welcome both entry level and experienced candidates who are committed to patient safety, confidentiality and continuous learning within the PCN.

Qualifications

• Confidentiality and data handling
• Communication and teamwork

Responsibilities

• Deliver opportunistic and planned health promotion advice on diet, physical activity, alcohol and weight management.
• Prepare vaccination clinics, monitor cold chain, and record vaccinations in EMIS/SystmOne.
• Record routine clinical observations and support clinicians during clinics.
• Support MDT members in long-term condition reviews and community outreach.
• Deliver basic wound care and assist with continence and personal care.
• Maintain accurate clinical records on EMIS-SystmOne and support audits.
• Travel between PCN sites and work flexibly to meet service needs.
• Confidentiality and data protection in line with policy.
• Health and safety compliance and hazard reporting.
• Equality, diversity and inclusion throughout patient interactions.
• Infection prevention and control including PPE and waste disposal.
• Safeguarding policies and prompt escalation as required.
• Participate in mandatory training and Care Certificate.
• Support continuous improvement and incident reporting.

Job description

Healthcare Support Worker (Entry Level & Experienced)

Main Duties and Responsibilities

• 1. Health Promotion & Prevention Deliver opportunistic and planned health promotion advice on diet, physical activity, alcohol and weight management, escalating to a registered clinician where specialist advice is needed. Support smoking cessation activity, including brief interventions and signposting to local stop-smoking services. Support delivery of NHS Health Checks and other prevention programmes, including basic measurements, height, weight, BMI, blood pressure. Provide patients with health promotion literature and signpost to community, voluntary sector and social prescribing services. Support uptake of national screening programmes e.g. cervical, bowel, and breast, through patient information and reminders.
• 2. Vaccination & Immunisation Prepare vaccination clinics, including stock checks, cold chain monitoring, equipment set-up and clinic room readiness. Support the administration of vaccines once trained, assessed as competent and formally authorised to do so. Accurately record all vaccinations given on the clinical system (EMIS/SystmOne), including batch numbers and consent, in line with PCN and practice protocols. Monitor patients following vaccination for immediate reactions and elevate any concerns promptly to a registered clinician. Support seasonal campaigns e.g. flu, COVID-19, RSV, and childhood or adult catch-up clinics across all PCN sites. Assist with maintaining vaccine stock, ordering, and accurate cold chain documentation.
• 3. Clinical Observations & Support Undertake and accurately record routine clinical observations, including blood pressure, pulse, temperature, respiratory rate, oxygen saturations, height, weight and urinalysis. Support registered professionals during clinics, including chaperoning, preparing rooms and equipment, and assisting with clinical procedures. Undertake ECG recording once trained and assessed as competent. Undertake venepuncture-phlebotomy services once trained and assessed as competent, where required by the PCN. Prepare, clean and maintain clinical rooms and equipment, including stock rotation and calibration checks, in line with infection control standards.
• 4. Long-Term Condition & MDT Support Support patients attending long-term condition review clinics e.g. diabetes, hypertension, COPD, and asthma, by taking measurements and completing structured templates ahead of clinician review. Work alongside GPs, nurses, pharmacists, social prescribers and other ARRS roles as part of the wider Multi-Disciplinary Team. Support proactive care initiatives, including virtual and in-person care home rounds and case-finding activities, under supervision. Help identify patients experiencing health inequalities or wider social and welfare needs, escalating to the appropriate team member e.g. social prescriber and care coordinator.
• 5. Delegated Clinical Care Deliver basic wound care, including simple wound cleansing, dressing changes and skin care, strictly in line with a care plan set by a registered professional. Support continence and personal care tasks as directed by a registered clinician, where required. Carry out delegated care tasks accurately and safely, working within the defined limits of the role and competencies. Recognise when a patient's presentation falls outside the scope of the role and elevate promptly to more senior clinical staff.
• 6. Records, Governance & Escalation Maintain accurate, contemporaneous and legible clinical records on EMIS-SystmOne, in line with PCN documentation standards. Support data quality and template completion for PCN audits, QOF and Enhanced Access/DES requirements. Report safety incidents, near misses and safeguarding concerns promptly, following PCN incident-reporting and safeguarding policies. Maintain patient confidentiality at all times, in line with data protection legislation and the PCN's information governance policy.
• 7. Flexible Network Working Work flexibly across the PCN according to patient and service need. Adapt to the working practices, clinical systems and teams of different member practices. Travel between sites as required, in line with the PCN's travel and expenses policy.

General / Corporate Responsibilities

• Confidentiality: treat all information relating to patients, staff and PCN business as strictly confidential, in line with the Data Protection Act 2018, UK GDPR and the PCN's Information Governance policy.
• Health & Safety: take reasonable care of your own health and safety and that of others, complying with the PCN's Health & Safety policy and reporting hazards promptly.
• Equality, Diversity and Inclusion: treat all patients, visitors and colleagues with dignity and respect, and act in accordance with the PCN's Equality, Diversity and Inclusion policy.
• Infection Prevention and Control: adhere to infection prevention and control policies and procedures at all times, including hand hygiene, use of PPE and safe waste disposal.
• Safeguarding: act in accordance with the PCN's safeguarding children and adults policies, escalating any concerns promptly through the appropriate pathway.
• Personal & Professional Development: participate in mandatory training, supervision, appraisal and the Care Certificate (where applicable), and take an active role in your own personal development plan.
• Quality and Safety: contribute to a culture of continuous improvement, incident reporting and learning within the PCN.
• Flexibility: undertake any other duties commensurate with the role and banding, as reasonably required by the PCN.