Care Navigator

The Pcn; Dibden Purlieu; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Pcn is seeking a care navigation professional to meet patients or carers in convenient locations and to support them in coordinating access to NHS and community services.

You will identify needs, arrange referrals, and act as a link between primary and secondary care within the PCN to ensure joined-up, person-centred support for patients and carers.

Responsibilities

• Meet with or telephone the patient/carer in a mutually convenient location (home, hospital, GP surgery).
• Support patients, identify needs and goals, ensure appropriate referrals.
• Coordinate delivery of services and signpost to appropriate services.
• Signpost to lunch clubs, social groups, befriending, GP, volunteering, social care, and urgent community responses.

Job description

Main Duties

To perform specific day to day tasks associated with care navigation including:

• To meet with or telephone the patient/carer in a mutually convenient location including but not restricted to the patients/carers home, hospital, or GP surgery.
• To support patients as required, ensuring appropriate referrals are made, identifying clear needs and goals.
• Co-ordinate the delivery of services and ensure that the agreed interventions are actioned through onward signposting to the appropriate services.
• Examples of services and support patients/carers could be signposted to include, lunch clubs, social groups, befriending services, GP, volunteering schemes, social care, and urgent community responses, including other healthcare professionals within the primary care networks.
• Explain and help the patient and their carer understand the processes and systems within the NHS. For example, how to refer to the occupational therapy team or adult services for a care needs assessment.
• Keep up to
  date with NHS and community services through pro-active networking to ensure individuals are aware.
• Devise a strategy with the patient and their carer to enable patients to lead more independent lives, reducing their need to engage health and social services.
• Act as the coordinator between different agencies involved with the patients/carers to ensure joined up and seamless care.
• Enable the patient and their carer to liaise with professionals from secondary and primary care and the wider integrated care team.
• Keep up to date well documented notes on the patients medical record using EMIS, ensuring all components reflected on the patient referral are covered.
• Maintain the patient at the centre of their care and decision making.
• Attend Primary Care Network (PCN), and other relevant meetings such as hospital discharge meetings as required.
• Complete all mandatory training and attend any other training opportunities as required.
• Participate in 4 monthly check-ins with your Team Leader or
  Manager.

This is a non-clinical role.

General responsibilities

Confidentiality The post holder must maintain the confidentiality of information about patients staff and Health Service business in accordance with the Data Protection Act (1984).

Equal Opportunities The post holder must at all times carry out his/her responsibilities with regard to the PCN's Equal Opportunities Policy.

Health & Safety Employees must be aware of the responsibilities placed upon them under the Health & Safety at Work Act 1974 to ensure that the PCN's safety procedures are carried out to maintain a safe working environment.

Data Protection Act All the employees must not without prior permission disclose any information regarding patients or staff. In circumstances where it is known that an employee has communicated to an unauthorised person the employee may be liable for dismissal.

Clinical Governance Statement

To promote a service culture in which clinical governance becomes an integral part of normal working and to ensure that the requirements of clinical governance are met by any staff for whom the post holder is responsible.

Be willing for the PCN to request a DBS criminal records check.

This job description is intended as an outline of the role, however requirements and responsibilities may vary, and are therefore not limited to the above.