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Hull Culture and Leisure Ltd; Hull and East Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave

Career development

Supportive culture

Job summary

Hull Culture Leisure Ltd seeks a Beverage and Events Operations Supervisor to manage day-to-day beverage events across venues, ensuring high service quality, food safety, and staffing coverage. You will lead hands-on food preparation, training staff, and maintaining excellent customer care within a dynamic cultural and leisure environment.

The role involves budget monitoring, risk assessments, and coordinating with venue teams to deliver outstanding events while upholding health and safety

Responsibilities

• Promote and safeguard the welfare of children, young people and/or vulnerable adults.
• Supervise day-to-day delivery of Beverage Events at bar/café venues to high standards, with staffing resources.
• Hands-on food prep, cooking and presentation in line with hygiene and safety laws.
• Ensure compliance with health and safety, licensing and food safety conditions; develop risk assessments.
• Monitor delegated revenue budgets and ensure targets for value for money and income are met.
• Handle cash/security procedures according to company policies.
• Regularly check bar, kitchen and equipment for safe operation and compliance.
• Seek customer feedback and help cost new menus to improve profitability.
• Build effective relationships with venue management for best practice.
• Order and control stock for re-sale; ensure procurement processes.
• Assist in staff rotas and working arrangements to meet service needs efficiently.
• Keep paperwork, transfers, and invoices up to date; perform admin tasks.
• Support performance management and staff development plans.
• Assist in recruitment, probation, and disciplinary procedures per policy.
• Act as key holder for venue security and lead evacuations as required.
• Oversee events delivery as required; follow Health and Safety policies.

Job description

Beverage and Events Operations Supervisor

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture Leisure’ page.

Job Description Summary:

This is a Full Time Permanent Position

ROLE AND PURPOSE

To efficiently manage the day-to-day delivery of a customer focussed high quality Beverage Events service at various venues across the Company taking responsibility for the customer feedback, food and service quality and staffing resources

To undertake hands‑on practical food preparation, cooking and presentation of food and snacks ensuring compliance with Food Hygiene, Licensing and Health and Safety legislation and codes of practice. Deliver staff training and development alongside supervision and monitoring.

To ensure the provision of excellent customer care to all visitors and professional advice to all visitors and clients in respect of any catering provision and support the Hospitality Officer/Business Development Officer as required.

PRINCIPAL ACCOUNTABILITIES:

1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. Effectively supervise the day‑to‑day delivery of the Beverage Events provision at various bar and café venues across the organisation ensuring that the services are prepared and set up to the highest standards and that all necessary resources and equipment are in place ensuring effective delivery of excellent customer services.
3. Provide hands‑on practical expertise including the preparation, cooking and presentation of food and snacks at a variety of venues in strict adherence to Food Hygiene, Licensing and Health and Safety legislation and codes of practice.
4. Ensure the Bar Events operations comply with all relevant health and safety legislation, licensing, and food safety conditions. Developing and ensuring compliance with risk assessments, inventory checks, policies and operational procedures designed to improve and support service delivery in pursuit of excellence.
5. Assist the Hospitality Officer/Business Development Officer with the effective monitoring of delegated revenue budgets ensuring that the services under the post holder’s control meet their financial and other performance targets, achieve Value for Money, and identified income targets.
6. Responsible for ensuring procedures for the security, handling, banking, and accounting for monies and keys are adhered to in line with the Company’s financial procedures as appropriate.
7. Conduct regular checks of bar, kitchen and food service equipment in accordance with specified procedures to ensure all equipment is in safe working order and complies with relevant regulations.
8. Seek customer feedback and assist in devising and costing new and creative menus for the food and snacks services at the venues to maintain and drive‑up profitability.
9. Build effective relationships with venue Management teams to ensure Bar Events best practice is in place and managed across the organisation.
10. Ensure that all stocks including those for re‑sale are properly ordered, controlled, and monitored in line with procurement policy to ensure value for money in all transactions.
11. Assist in the preparation and amendments of staff rotas as required and working arrangements to effectively meet the needs of the service, ensuring deadlines are achieved with maximum efficiency and minimum costs.
12. Ensure that all paperwork, transfer notes, invoices to clients etc. are kept up to date and undertake simple administrative tasks as required.
13. Assist in the effective performance management of staff within the catering team contributing to staff development plans to ensure team members are competent, well trained, informed, highly productive and able to provide an excellent customer service.
14. Assist in recruitment, probationary, absence management and disciplinary procedures in line with company policy.
15. As a key holder be responsible for the security of the venues as and when required and leading on the evacuation of venues as required.
16. Act as Events Manager overseeing the delivery of events as required.
17. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health and safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate Health and Safety policy..

Benefits of Working of Hull Culture Leisure:

• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward‑thinking culture

GRADES 5.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

Hull Culture Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.

Online searches, including social media, may be carried out as part of the recruitment process.