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First Flight Courier & Cargo Ltd; Hounslow; On-site; GBP 24,000 - 32,000; Full time

Job summary

First Flight Courier & Cargo Ltd is seeking a customer service-oriented administrator in the UK to handle inquiries by phone and email and provide essential operational support for courier activities.

You will communicate service options to customers, coordinate with field staff for timely collections and deliveries, and keep office systems updated with accurate data, contributing to smooth daily operations.

Qualifications

• Attend to customer queries by phone and email while providing operational support.
• Communicate with customers to understand service needs and offer solutions by explaining services.

Responsibilities

• Coordinate with field staff and service providers to ensure timely collections and deliveries.
• Update data in office computer systems.
• Perform general office tasks to support daily operations.

Skills

Customer service

Phone & email communication

Data entry

Tools

CRM software

Microsoft Office

Job description

Primarily responsible for attending to customer queries by phone and email whilst providing operational support in timely collection and despatch of Courier materials.

To communicate with existing and potential customers to understand their service needs and offer suitable solutions by explaining services offered by the company.

To communicate with Field staff and other service providers to ensure timely collections and deliveries.

General office work and updating the data in the office computer systems.