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Horsham District Council; Horsham; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

LGPS membership

Training opportunities

Employee discounts platform

Job summary

Horsham District Council is seeking a Housing Officer (Landlord Services) to manage a varied portfolio of properties, working with private landlords and our council housing company. You will act as the essential link between customers and landlords to ensure safe, affordable, well-managed housing within the district.

The role requires experience in private lettings or housing associations, strong communication, and IT competence.

Qualifications

• Proven experience working within private lettings or a housing association environment.
• Strong communication and interpersonal skills.
• Competence in IT and excellent attention to detail.
• The ability to work both independently and collaboratively as part of a team.

Responsibilities

• Manage tenancies and ensure tenant and landlord obligations are met.
• Support diverse client groups by outreach to sustain tenancies.
• Facilitate timely rent collection and assist in hardship scenarios.
• Procure new private sector landlords for council schemes.
• Collaborate with Housing Services on homelessness, housing register and affordable homes delivery.

Skills

Private lettings experience

Communication skills

IT skills

Teamwork

Job description

Are you passionate about making a difference in people’s lives through housing? Horsham District Council is looking for a dedicated Housing Officer (Landlord Services) to join our dynamic Housing Services team.

As a Housing Officer (Landlord Services), you will manage a diverse portfolio of properties and tenants, working with private landlords and our council housing company. You will play a crucial role as the vital link between our customers and landlords, helping to ensure safe, affordable, and well-managed housing within our district.

You will be responsible for:

• Managing tenancies and ensuring both tenant and landlord obligations are met, as outlined in the tenancy agreements.
• Supporting a diverse clientele by utilising outreach services to encourage tenancy sustainment.
• Facilitating timely rent collection from tenants and working with outreach services in times of financial hardship.
• Procuring new private sector landlords to participate in either the Council’s Private Rented Sector or Private Sector Leasing Schemes
• Working closely with the wider Housing Services team, which handles homelessness, the housing register, and the delivery of new affordable homes.

About you:

To succeed as a Housing Officer (Landlord Services), you will be a solution-focused, people person with the ability to build rapport with individuals from diverse backgrounds and lived experiences. You will have:

• Proven experience working within private lettings or a housing association environment.
• Strong communication and interpersonal skills.
• Competence in IT and excellent attention to detail.
• The ability to work both independently and collaboratively as part of a team.

At Horsham District Council, you will be part of a supportive team that is committed to delivering high-quality housing services. We offer a rewarding work environment where your efforts directly contribute to the wellbeing and stability of our community.

For an informal discussion about this role please call Hannah Woods, Housing Accommodation Team Leader on 01403 215446.

About us:

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package, including an online discounts platform, and membership of the Local Government Pension Scheme (LGPS), which provides an attractive employer contribution.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit our Jobs and careers page to find out more about Working for Horsham District Council and Our employment commitments.

Company: Horsham District Council

Salary: £34,811 to £37,563 a year

Hours: Full-time

Location: Horsham, RH12 2GB

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 10 Sept 2026

Closing date: 2 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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