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Sodexo Ltd; Holyhead; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Sodexo reward hub discounts

Job summary

Sodexo Ltd in Holyhead is seeking an MSO Security Officer to maintain a secure and welcoming environment. You will be a visible on-site presence, enforcing site protocols and responding to incidents with calm, professional service.

The role supports clients, contractors and visitors, with emphasis on safety, customer care, and effective communication. A 4 on/4 off, 12-hour shift pattern applies.

Qualifications

• Professional security role requiring alertness and customer service focus.
• Desirable SIA licence or eligibility to obtain.
• Ability to follow site protocols and maintain records.

Responsibilities

• Be professional, pleasant, friendly and helpful at all times while performing duties.
• Respond promptly and effectively to emergencies, keeping customers informed.
• Provide assistance to clients, contractors and visitors ensuring site procedures are followed.
• Liaise with statutory authorities and provide information to support incidents.
• Continuously monitor site radio systems and adhere to procedures.
• Maintain site records such as reference materials, incident forms and the site occurrence book.
• Develop excellent working relationships with the on-site client.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

Calm under pressure

Independent work

IT basics

Education

SIA Licence (desirable)

Tools

Security radios

Security systems

Reporting tools

Job description

Shift pattern - 4 on/4 off (12 hour shifts)

£13.25 hourly rate

Access to Sodexo reward hub and discounts

Check your local transport links here:

- the destination you should input Holyhead

Job Introduction

As a MSO Security Officer at IBF WELSH BCP, Holyhead

You will play a critical role in maintaining a secure, safe, and positive environment for all employees, visitors, and clients. This position requires a dependable individual who can remain alert, enforce site protocols, and respond effectively to various situations. You’ll be a visible presence on site, combining vigilance with excellent customer service to support Sodexo’s commitment to operational excellence and safety.

• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties of he highest level.
• Respond promptly and effectively to emergencies, ensuring customers are consistently informed throughout the process.
• Provide assistant to clients, contractors and visitors ensuring all site procedures and polices are adhered too.
• To liaise closely with statutory authorities, dealing with incidents and providing information to support.
• Continuous monitoring of site radio systems adhering to the correct procedures.
• Maintaining site records such as reference materials, incident forms and site occurrence book.
• To develop excellent working relationships with our on site client.

What You Will Bring:

• A valid SIA (Security Industry Authority) Licence –is desirable for this role.
• A strong sense of responsibility and integrity, with the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with a professional and approachable manner.
• Good observational awareness and attention to detail.
• The ability to work independently and as part of a team.
• A proactive attitude and willingness to take initiative when needed.
• Basic IT skills and confidence using security systems, radios, or reporting tools.

What weoffer:

Working with Sodexo is more than a job; it’s a chance tobe partof something greater.You’ll belong in a company and team that values youforyou;you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications