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Goodplumbing.co.uk Limited; Herne Bay; On-site; GBP 25,000 - 35,000; Part time

Job summary

Goodplumbing.co.uk Ltd is seeking a proactive Sales Administrator to join 2-3 days a week, on-site. You will prepare accurate quotations for plumbing, heating, oil systems, and air conditioning, follow up leads, and build strong relationships with clients to secure new business.

Responsibilities include chasing quotes, upselling services, and maintaining an organised quote/follow-up log for management review. The role emphasizes fast response and high-quality customer care.

Qualifications

• Experience in preparing clear quotations for multiple product/service lines.
• Proven ability to follow up leads and convert inquiries into jobs.
• Strong client-facing communication and relationship-building skills.

Responsibilities

• Write up, calculate, and send clear, accurate quotations for plumbing, heating, oil systems, and air conditioning inquiries based on engineer notes and site visits.
• Proactively chase sent quotations via phone and email to secure new business and convert inquiries into confirmed jobs.
• Serve as the primary, welcoming point of contact for sales inquiries—building trust and maintaining ongoing relationships.
• Identify opportunities to upsell services (e.g., servicing contracts) to existing customers.
• Maintain an organised log of quotes, follow-up dates, and conversion rates for management reporting.

Skills

Quotation preparation

Lead follow-up

Client relationship

Sales administration

Pipeline management

Tools

CRM

MS Office

Job description

Location: Office-based / Local

About Goodplumbing.co.uk Ltd

Goodplumbing.co.uk Ltd provides top-tier plumbing, heating, oil boiler, and air conditioning services to residential and commercial clients.

We pride ourselves on fast response times, high-quality workmanship, and outstanding customer care.

Role Overview:

We are seeking a proactive, highly organised, and communicative Sales Administrator to join our team 2-3 days a week. You will play a vital role in driving business growth by preparing accurate quotations, actively following up on outstanding leads, and building strong, lasting relationships with our clients to secure new business.

Key Responsibilities:

Quote Preparation & Issuance:

Write up, calculate, and send clear, accurate quotations for plumbing, heating, oil systems, and air conditioning inquiries based on engineer notes and site visits.

Lead Conversion & Pipeline Management: Proactively chase sent quotations via phone and email to secure new business and convert inquiries into confirmed jobs.

Client Relationship Building:

Serve as the primary, welcoming point of contact for sales inquiries—building trust, understanding customer needs, and maintaining strong ongoing relationships.

Upselling & Cross-Selling:

Identify opportunities to offer complementary products or services (e.g., annual heating servicing, system power flushes, air conditioning maintenance contracts).

Reporting & Tracking:

Maintain an organised log of all open quotes, follow-up dates, and conversion rates to provide regular updates to company management.