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Co-op Group; Greater Manchester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discounts on Co-op products

23 days holidays (pro rata)

Pension with employer contributions

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Wagestream - access to pay as you go

Job summary

Co-op Group in Greater Manchester is seeking a Care Logistics Lead to supervise ceremonial crew and ensure flawless funeral delivery. You will coordinate scheduling, oversee transport and movements for viewings, and act as a deputy to the care logistics manager in a role that values empathy and operational excellence.

You will use both manual and digital systems to place people in the right place at the right time, maintaining high standards and compassionate service.

Qualifications

• Strong team focus and ability to work at pace.
• Real passion for customer experience and positive outcomes.
• Discretion and empathy in handling sensitive situations.
• Decisive, yet measured in response.
• Full UK manual driving licence.
• Physical ability to lift and handle heavy loads.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew on funeral days.
• Deputise for the care logistics manager.
• Plan clothing collection and movement of personal belongings.
• Coordinate transport of the deceased for viewings as required.
• Gather insights to improve funeral delivery and team performance.

Skills

Team coordination

Customer experience

Discretion

Prompt decision making

UK driving license

Manual handling

Job description

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

We're looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy.

In this role, we'll look to you to supervise and coordinate a team of ceremonial crew to make sure that each and every funeral is delivered to the highest possible standard. Using both manual and digital systems and processes, it'll be up to you to make sure that each and every person is in the right place at the right time.

What you'll do

• * manage and coordinate the schedule of ceremonial crew - a team of primarily part time colleagues who drive, carry the coffin and support on the day of funerals
• * deputise for the care logistics manager
• * plan clothing collection, the movement of personal belongings and the transportation of the deceased for viewings, as required
• * gather and analyse insight to drive continuous improvements in the delivery of funerals and team performance
• * maintain a good understanding of the local environment, local stakeholders such as clergy, crematoria, hospitals and care providers and adapt or improve processes accordingly

What you'll bring

• * a strong team focus and the ability to work at pace in a rapidly changing environment
• * a real passion for customer experience, and the desire to make sure each and every client's experience is a positive one through understanding needs clearly
• * the sensitivity to act with discretion and empathy
• * an ability to act promptly but in a measured and considered way
• * a full UK manual driving license
• * the physical ability to carry out lifting and manual handling of heavy loads

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• * 30% off Co-op branded products in our food stores all year-round
• * 10% off other brands in our food stores all year-round
• * discounts on other Co-op products and services
• * 23 days holidays (pro rata, rising with service)
• * a pension with up to 10% employer contributions
• * access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• * access to virtual GP and free eye tests
• * endless career development opportunities including apprenticeships
• * friendly, supportive team and the knowledge that you make a huge difference to your community
• * access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.