Funeral Service Crew

CO-OP; Hull and East Yorkshire; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30% off Co-op branded products and 10%

23 days holidays (pro rata)

Pension up to 10% employer

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Inclusion and diversity commitments

Descripción de la vacante

Co-op Funeralcare is looking for compassionate drivers to join our team. You will collect the deceased from various locations, handle coffins, and drive funeral vehicles with professionalism and respect. Full training and ongoing support are provided, along with the range of Co-op benefits.

You will also manage client records, ensure safety procedures, and maintain the cleanliness of vehicles and equipment. A strong customer-service mindset and attention to detail are essential.

Formación

• Requires a full UK manual driving licence.
• No prior funeral industry experience required; full training provided.
• Ability to learn and use a range of technology devices and applications.
• Ability to respond with empathy and professionalism in emotional situations.
• Strong attention to detail and accuracy to follow policies.

Responsabilidades

• Collect the deceased from various locations in a professional and empathetic manner.
• Bear coffins on the day of the funeral and drive funeral vehicles.
• Maintain equipment and vehicle cleanliness.
• Prepare coffins and engrave name plates.
• Prepare the deceased in our care for viewings and the funeral.
• Maintain client management applications and keep records up to date.
• Safely lift, carry and move coffins using safe techniques and equipment.

Conocimientos

Full UK manual driving licence

Empathy & customer service

Attention to detail

Calm under pressure

Teamwork

Herramientas

Client management software

Descripción del empleo

You'll need a full manual UK driver's licence for this job. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.,

• collect the deceased from a range of locations and scenarios in a professional and empathetic manner
• bear coffins on the day of the funeral and drive funeral vehicles
• maintain the cleanliness of equipment and facilities, including vehicles
• prepare coffins and engrave name plates
• prepare the deceased in our care for viewings and the funeral
• maintain client management applications daily, inputting detailed and timely information to keep records consistently updated
• safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health and safety guidance to prevent injuries

What you'll bring

• a full UK manual driving licence
• you don't need any previous experience in the funeral industry as we provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services, the ability to perform the physical aspects of the role (such as manual lifting). Appropriate training and equipment to ensure safe working practices will be provided.
• good IT skills, with the confidence to use a range of technology devices (e.g computers, tablets, smartphones, printers and scanners) and the ability to learn and effectively use new applications and systems.
• the ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service
• strong attention to detail and accuracy, making sure regulatory policies and processes are always adhered to

At Co-op

• At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream - a money management app that gives you access to a percentage of your pay as you earn it.
• A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op
• As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks. We reserve the right to remove a vacancy before the scheduled closing date.