Company: The Qalb Short Break Services Ltd Discovery Homecare
Salary: Negotiable (Between National Minimum Wage - London Living Wage)
JOB DESCRIPTION FOR THE COMMUNITY CARE-COORDINATOR
JOB TITLE: COMMUNITY CARE-COORDINATOR
EMPLOYED BY: The Qalb Short Breaks Services Ltd (Discovery Homecare)
BASED AT: Business Development Centre, 7 – 15 Greatorex Street, London, E1 5NF
RESPONSIBLE TO: Registered Homecare Manager
HOURS: 37.5 hours per week Excluding lunch Break
SALARY: Negotiable (Between national minimum wage - London Living Wage)
PURPOSE OF THE JOB
To ensure that service users are receiving quality care in line with the health and social care act 2008 amended 2015 including children with disabilities and their families, adults, and elderly by ensuring adequate staff, matching the needs of individual clients.
MAIN DUTIES
- Ensure to carry out service users risk assessments for children and adults including moving and handling assessment.
- To carry out service users yearly or early reviews and in any other decision making meetings concerning service users with other team members and colleagues.
- To carry out announced and unannounced spot checks on the care workers/ support workers / befrienders.
- To carry out field observation and recommend any necessary training required for the care workers/ befrienders to build competency.
- To be able to undertake on-call according to the rota.
- To be able to attend professional meetings.
OBJECTIVES
- To work as part of a team to develop a sensitive and professional relationship with the Service users and their families.
- To act as the main point of contact of clients and ensure each client receives appropriate care to their individual needs. To ensure clients receive handbook and with all appropriate documentation including all office contact details.
- To liaise with family/carers, Children's Services, teachers and other professionals relevant to the service users needs and wellbeing.
- To be able to comply with the organisations Equal Opportunities Policy
- To familiarise with the policies and procedures of The Discovery Homecare Service, and with the London Borough of Tower Hamlets Policy and procedures guidelines. Also, to be responsible for updating policies in consultation with the Registered Homecare Manager.
- To compile written and verbal reports regarding any concerns that are raised from service users and update the line manager immediately.
- Ensure concerns are recorded correctly.
- To participate in staff meetings and regular individual supervision sessions with the Registered Homecare Manager.
- To be able to support the team arranging regular staff meetings, provide 1:1 supervision/appraisals in the office for the care workers ensuring effective communication is maintained throughout.
- Willing to undertake the appropriate training as discussed with the line Manager.
- To ensure all clients are updated on CarePlanner including new starters.
- To cooperate with CQC inspectors and inspections.
- To deputise whilst the Registered Manager is on annual leave, is off sick, as required for the smooth running of the homecare service.